Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):
ATV3, 6.1.1
The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
10.13.37.101
The local IP address of the device that PlexConnect is installed on:
10.13.37.101
The device and operating system (including version number) that PlexConnect is installed on:
HP Probook 4730s, OS X 10.9.2 Server
The device and operating system (including version number) that the Plex media server (PMS) is installed on:
HP Probook 4730s, OS X 10.9.2 Server
The Plex media server (PMS) version number you are running (do not put 'latest'):
0.9.9.10.458-008ea34
The local IP address of the device that the Plex media server (PMS) is installed on:
10.13.37.100
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.
v0.3.1-92-gd67cf62
The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)
[PlexConnect]
enable_plexgdm = True
ip_pms = 10.13.37.101
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 208.122.23.23
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .
Detail on the media file if it is an issue related to playing a media file:
All media (TV Shows + Movies, no other media present)
A detailed description of the issue (the clearer you can make this the better):
I can't see any visual media information (posters, logos etc) except for the thumbnails that are on the page where you can select either play or open the language/subtitles screen. Text contents load automatically but no images. I can see all the images in the web ui, so they load OK. This happened after I switched subnets from the 192.168.*.* range to 10.*.*.* range, but I have checked all the usual places for remnants of the old subnet and replaced all of them with the new addresses.
Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
4 parts due to 500kb limit:
