No Posters and Metadata

nils_billek_net · January 23, 2020, 7:18pm

Server Version#: 4.12.3
Player Version#:

Hi,

I am having troubles with getting posters and metadata in my plex server.
I have looked through the forum but could not find anything to help me.
All IPV6 is disabled.
Here are my agent settings:

and here is the xml information from my desired movie.
Anyone here who can help me?

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Filme" librarySectionUUID="198ec3d4-980a-4641-9e63-d04c894b24c6" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1576869286">

<Video ratingKey="2758" key="/library/metadata/2758" guid="local://2758" type="movie" title="Angel Has Fallen" librarySectionTitle="Filme" librarySectionID="1" librarySectionKey="/library/sections/1" summary="" viewOffset="155000" lastViewedAt="1579805342" year="2019" thumb="/library/metadata/2758/thumb/1579806957" art="/library/metadata/2758/art/1579806957" duration="7311606" addedAt="1579804357" updatedAt="1579806957" chapterSource="media">

<Media id="5378" duration="7311606" bitrate="40448" width="1920" height="1080" aspectRatio="1.78" audioChannels="8" audioCodec="dca-ma" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="high">

<Part accessible="1" exists="1" id="5683" key="/library/parts/5683/1578493101/file.mkv" duration="7311606" file="/volume2/Movies2/Filme/!Mehrteilige Filme/Olympus Has Fallen/Angel Has Fallen (2019)/Angel Has Fallen (2019).mkv" size="36967481884" audioProfile="ma" container="mkv" videoProfile="high">

<Stream id="12881" streamType="1" default="1" codec="h264" index="0" bitrate="34304" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="1080" level="41" profile="high" refFrames="4" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>

<Stream id="12882" streamType="2" default="1" codec="dca" index="1" channels="6" bitrate="1536" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" samplingRate="48000" title="DTS 5.1" displayTitle="Deutsch (DTS 5.1)"/>

<Stream id="12883" streamType="2" selected="1" codec="dca" index="2" channels="8" bitrate="1536" language="Deutsch" languageCode="ger" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="DTS-HD MA 7.1" displayTitle="Deutsch (DTS-HD MA 7.1)"/>

<Stream id="12884" streamType="2" codec="dca" index="3" channels="6" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" samplingRate="48000" title="DTS 5.1" displayTitle="English (DTS 5.1)"/>

<Stream id="12885" streamType="2" codec="dca" index="4" channels="8" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="DTS-HD MA 7.1" displayTitle="English (DTS-HD MA 7.1)"/>

<Stream id="12886" streamType="3" default="1" forced="1" codec="pgs" index="5" language="Deutsch" languageCode="ger" headerCompression="1" title="Forced" displayTitle="Deutsch Erzwungen (PGS)"/>

<Stream id="12887" streamType="3" codec="pgs" index="6" language="Deutsch" languageCode="ger" headerCompression="1" title="Full" displayTitle="Deutsch (PGS)"/>

</Part>

</Media>

<Extras size="0"> </Extras>

</Video>

</MediaContainer>`Preformatted text`

ChuckPa · January 23, 2020, 7:37pm

The XML shows it didn’t actually match. It pulled the video information from the file but got no further.

If you see this: guid="local://2758" (guid="local:xxxxx) it means no agent matched it.

What is the stacking priority of your agents?
Do you have “Local Media Assets” at the top?
If so, put it at the bottom . It belongs there. It works best there to catch the extras and subtitles. That’s all it should be doing.

nils_billek_net · January 23, 2020, 9:27pm

Yes i see this and noticed it in different forums.
Even if i try to match it manually it does not work.

Local media assets are at the bottom for all agents but this did not help in any way.
Is there anything else i can do?

ChuckPa · January 23, 2020, 9:45pm

I also just noticed the path is too deep.

/volume2/Movies2/Filme/!Mehrteilige Filme/Olympus Has Fallen/Angel Has Fallen (2019)/Angel Has Fallen (2019).mkv

If the top of your Movies library is /volume2/Movies2/Filme
then:

/volume2/Movies2/Filme/Angel Has Fallen (2019)/Angel Has Fallen (2019).mkv`

You are confusing it by forcing a “collections” structure.

nils_billek_net · January 24, 2020, 6:16am

Hi,

so theoretically this should be a collection.
There are a total of 3 movies… in this case this is the Olympus has fallen collection and in the subfolder two other movies will come in the futer. so there will be angel has fallen, london has fallen and olympus has fallen.

But I do have this problem not only for this movie.
I have it also for all other new movies I add. I just got the terminator movies and they dont get a poster or any metadata as well

My folder structure ist like this because I have a network share on my synology. This is the Movies2.
I access this folder in windows and separated the movies to 4K, Normal FullHD/HD and movies with more then one part (like terminator, harry potter etc,)

Could this be a problem?
And what would be a proper way to sort the movies?

BR

ChuckPa · January 24, 2020, 6:41am

Yes, the structure does not need be complex. Plex will create the collections for you.
You only need have the movies in your library and Plex will group them into their collections.

I have the following shares:

movies
movies2
animated
uhd
seasonal

The structure is:

movies/
  animated /
    How to Train Your Dragon (2010)/
        How to Train Your Dragon (2010).mkv
    How to Train Your Dragon 2 (2014)/
        How to Train Your Dragon 2 (2014).mkv
    .
    .
    .

This is easy for me to maintain.
PMS finds all the metadata easily.
PMS creates the collections automatically.

nils_billek_net · January 24, 2020, 7:30am

But if I pic another movie for example: Gemini Man

the file is located on my second HDD in the network share Movies2/!4K/Gemini Man/… .mkv but it is not getting any metadata

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Filme" librarySectionUUID="198ec3d4-980a-4641-9e63-d04c894b24c6" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1576869286">

<Video ratingKey="2751" key="/library/metadata/2751" guid="local://2751" type="movie" title="Gemini Man" librarySectionTitle="Filme" librarySectionID="1" librarySectionKey="/library/sections/1" summary="" year="2019" thumb="/library/metadata/2751/thumb/1579828337" art="/library/metadata/2751/art/1579828337" duration="7023072" originallyAvailableAt="2019-11-28" addedAt="1579770759" updatedAt="1579828337">

<Media id="5370" duration="7023072" bitrate="22462" width="3840" height="2076" aspectRatio="1.85" audioChannels="6" audioCodec="ac3" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="60p" videoProfile="main 10" title="Original">

<Part accessible="1" exists="1" id="5677" key="/library/parts/5677/1578545688/file.mkv" duration="7023072" file="/volume2/Movies2/Filme/!4K/Gemini Man (2019)/Gemini Man (2019).mkv" size="19709963360" container="mkv" deepAnalysisVersion="4" requiredBandwidths="75589,66525,58584,49679,43336,37067,30436,27085" videoProfile="main 10">

<Stream id="12849" streamType="1" default="1" codec="hevc" index="0" bitrate="21535" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="2080" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="59.940" height="2076" level="153" profile="main 10" refFrames="1" requiredBandwidths="74688,65628,57688,48783,42440,36171,29515,26165" width="3840" displayTitle="4K (HEVC Main 10 HDR)"/>

<Stream id="12850" streamType="2" selected="1" default="1" forced="1" codec="ac3" index="1" channels="6" bitrate="256" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" requiredBandwidths="256,256,256,256,256,256,256,256" samplingRate="48000" displayTitle="Deutsch (AC3 5.1)"/>

<Stream id="12851" streamType="2" codec="ac3" index="2" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" displayTitle="English (AC3 5.1)"/>

<Stream id="12852" streamType="3" default="1" forced="1" codec="srt" index="3" language="Deutsch" languageCode="ger" requiredBandwidths="1,1,1,1,1,1,1,1" title="forced" displayTitle="Deutsch Erzwungen (SRT)"/>

<Stream id="12853" streamType="3" codec="srt" index="4" bitrate="0" language="Deutsch" languageCode="ger" requiredBandwidths="1,1,1,1,1,1,1,1" title="full" displayTitle="Deutsch (SRT)"/>

<Stream id="12854" streamType="3" codec="pgs" index="5" bitrate="31" language="English" languageCode="eng" headerCompression="1" requiredBandwidths="52,52,52,52,52,52,52,52" title="full" displayTitle="English (PGS)"/>

</Part>

</Media>

<Media id="5377" duration="7023100" bitrate="8880" width="1920" height="1038" aspectRatio="1.85" audioChannels="6" audioCodec="ac3" videoCodec="h264" videoResolution="1080" container="mp4" videoFrameRate="NTSC" optimizedForStreaming="1" proxyType="42" has64bitOffsets="1" target="Benutzerdefiniert: Universal TV" videoProfile="main" title="Benutzerdefiniert: Universal TV">

<Part accessible="1" exists="1" id="5682" key="/library/parts/5682/1579795961/file.mp4" duration="7023100" file="/volume2/Movies2/Filme/!4K/Gemini Man (2019)/Plex Versions/Benutzerdefiniert_ Universal TV 347/Gemini Man.mp4" size="7803319741" container="mp4" deepAnalysisVersion="4" has64bitOffsets="1" optimizedForStreaming="1" requiredBandwidths="20096,18829,15026,12734,11784,11423,9844,9579" videoProfile="main">

<Stream id="12878" streamType="1" default="1" codec="h264" index="0" bitrate="7984" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1040" codedWidth="1920" frameRate="30.000" hasScalingMatrix="0" height="1038" level="40" profile="main" refFrames="4" requiredBandwidths="19200,17932,14129,11838,10888,10527,8947,8685" streamIdentifier="1" width="1920" displayTitle="1080p (H.264)"/>

<Stream id="12879" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="6" bitrate="256" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" requiredBandwidths="256,256,256,256,256,256,256,256" samplingRate="48000" streamIdentifier="2" displayTitle="Deutsch (AC3 5.1)"/>

<Stream id="12880" streamType="2" codec="ac3" index="2" channels="6" bitrate="640" language="English" languageCode="eng" audioChannelLayout="5.1(side)" requiredBandwidths="640,640,640,640,640,640,640,640" samplingRate="48000" streamIdentifier="3" displayTitle="English (AC3 5.1)"/>

<Stream id="12876" key="/library/streams/12876" streamType="3" forced="1" codec="srt" language="Deutsch" languageCode="ger" format="srt" displayTitle="Deutsch Erzwungen (SRT Extern)"/>

<Stream id="12877" key="/library/streams/12877" streamType="3" codec="srt" language="Deutsch" languageCode="ger" format="srt" displayTitle="Deutsch (SRT Extern)"/>

</Part>

</Media>

<Field locked="1" name="thumb"/>

<Field locked="1" name="art"/>

<Field locked="1" name="originallyAvailableAt"/>

<Field locked="1" name="year"/>

<Extras size="0"> </Extras>

</Video>

</MediaContainer>

I changed the directories a bit now and for Angel has fallen still no posters and metadata

xml info:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Filme" librarySectionUUID="198ec3d4-980a-4641-9e63-d04c894b24c6" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1576869286">

<Video ratingKey="2758" key="/library/metadata/2758" guid="local://2758" type="movie" title="Angel Has Fallen" librarySectionTitle="Filme" librarySectionID="1" librarySectionKey="/library/sections/1" summary="" viewOffset="155000" lastViewedAt="1579805342" year="2019" thumb="/library/metadata/2758/thumb/1579850898" art="/library/metadata/2758/art/1579850898" duration="7311606" addedAt="1579804357" updatedAt="1579850898" chapterSource="media">

<Media id="5378" duration="7311606" bitrate="40448" width="1920" height="1080" aspectRatio="1.78" audioChannels="8" audioCodec="dca-ma" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="ma" videoProfile="high">

<Part accessible="1" exists="1" id="5700" key="/library/parts/5700/1578493101/file.mkv" duration="7311606" file="/volume2/Movies2/Filme/!Mehrteilige Filme/Angel Has Fallen (2019)/Angel Has Fallen (2019).mkv" size="36967481884" audioProfile="ma" container="mkv" videoProfile="high">

<Stream id="12975" streamType="1" default="1" codec="h264" index="0" bitrate="34304" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="1088" codedWidth="1920" frameRate="23.976" hasScalingMatrix="0" height="1080" level="41" profile="high" refFrames="4" scanType="progressive" width="1920" displayTitle="1080p (H.264)"/>

<Stream id="12976" streamType="2" selected="1" default="1" codec="dca" index="1" channels="6" bitrate="1536" language="Deutsch" languageCode="ger" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" samplingRate="48000" title="DTS 5.1" displayTitle="Deutsch (DTS 5.1)"/>

<Stream id="12977" streamType="2" codec="dca" index="2" channels="8" bitrate="1536" language="Deutsch" languageCode="ger" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="DTS-HD MA 7.1" displayTitle="Deutsch (DTS-HD MA 7.1)"/>

<Stream id="12978" streamType="2" codec="dca" index="3" channels="6" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" profile="dts" samplingRate="48000" title="DTS 5.1" displayTitle="English (DTS 5.1)"/>

<Stream id="12979" streamType="2" codec="dca" index="4" channels="8" bitrate="1536" language="English" languageCode="eng" audioChannelLayout="7.1" bitDepth="24" profile="ma" samplingRate="48000" title="DTS-HD MA 7.1" displayTitle="English (DTS-HD MA 7.1)"/>

<Stream id="12980" streamType="3" default="1" forced="1" codec="pgs" index="5" language="Deutsch" languageCode="ger" headerCompression="1" title="Forced" displayTitle="Deutsch Erzwungen (PGS)"/>

<Stream id="12981" streamType="3" codec="pgs" index="6" language="Deutsch" languageCode="ger" headerCompression="1" title="Full" displayTitle="Deutsch (PGS)"/>

</Part>

</Media>

<Extras size="0"> </Extras>

</Video>

</MediaContainer>

the same for Stawr Wars IV-VI dont post the xml informations for now because of post size

Any Ideas?

Froberg · January 24, 2020, 7:35am

Try using an alternate agent… that sort-of worked for me facing the same issues. Like, manually search using another agent.

ChuckPa · January 24, 2020, 2:13pm

Has any portion of this Synology server installation come from Windows?

nils_billek_net · January 24, 2020, 3:21pm

No, everything was freshly installed on the NAS.

Some of the movies were downloaded and has run on a windows plex installation before… but just very few.

ChuckPa · January 24, 2020, 3:36pm

Thank you. That explains a great deal.

Windows uses CR/LF as the End-of-Line marker.
Linux uses LF only.

When installations are ported from Windows -> Linux, problems can occur.

It’s easy to correct.

Stop Plex
Open File Station
Navigate into the Plex share
Further down: Library/Application Support/Plex Media Server/Plug-in Support/Data
Delete everything you see there.
Start Plex
Refresh All Metadata for each library section.

system · April 23, 2020, 3:36pm

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No Posters and Metadata

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