"No soup for you" and unable to add media on new install

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.0.1944-f2cae8d6b_amd64
Player Version#: Web Client Version 4.8.4

Hi folks

I installed plex on a fresh install of Ubuntu 18.04.3 LTS. I signed up for a plex account and logged in. For some reason it’s not showing me the interface that lets you add media, strangely it instead shows me a button telling me to “Get Plex Media Server”, which when clicked links me to where I downloaded the plex .deb file from. If I navigate to the /web/ directory it gives the “no soup for you” error message.

So far I’ve tried:

  • uninstalling/reinstalling
  • running rm -rf on the contents of this directory: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/
  • logging out/in of my plex account

can anyone advise on further troubleshooting steps or a fix?

Thanks folks

2

Does this Ubuntu have Keyboard,mouse, video and GUI desktop?

1 Like
3

Hi Tiebierius

thanks for the handy link. It is an ubuntu server installation, so just a terminal. No GUI or desktop as such.

Thanks

4

Is it on the same network as the machine you are using to connect to it?

1 Like
5

Hi blim5001

My desktop and the server are on the same network, same subnet. I’m using the following command to access the web interface running on the server:

ssh -L 6969:127.0.0.1:32401 epsteinj@plex.home

then I navigate to localhost:6969 in the web browser on my desktop.

Thanks

6

ok, that was what I was about to suggest.

the only thing is the help suggests using localhost rather than 127.0.0.1
ssh ip.address.of.server -L 8888:localhost:32400
(and just noticed your command has port 32401 rather than 32400)

1 Like
7

Yeah you were right. The plex web service is also listening on tcp6 port 32400. I don’t really know enough about ipv6 but I guess that works somehow! should have just followed the instructions.

epsteinj@plex:~$ sudo netstat -antlp
[sudo] password for epsteinj: 
Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name    
tcp        0      0 127.0.0.1:32401         0.0.0.0:*               LISTEN      6166/Plex Media Ser 
<redacted>               
tcp6       0      0 :::32400                :::*                    LISTEN      6166/Plex Media Ser

Anyway thanks bro, all sorted now :wink:

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.