No soup for you! Can’t claim my server! Help!

Plex Media Server Desktops & Laptops
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Server Version#:
Player Version#:
I’m running on a dedi with linux through a reverse proxy. All other apps work. I’ve installed plex via docker (for the millionth time ever from a backup library) and I’m getting an issue with claiming my server.

I’ve never encountered this before - it’s giving me a ‘no soup for you’ error. Funny the first time but infuriating the 30th!

I’ve tried:

  • Adding the claim to env variables
  • adding claim to preferences.xml
  • removing data from preferences.xml that Plex recommends in their own guide to troubleshooting this error

I get different results using different addresses:

  1. https://IP:32400 = No soup for you
  2. https://plex.domain.com = 502: BAD GATEWAY
  3. http://plex.domain.com:32400 = ERR_CONNECTION_TIMED_OUT
  4. app.plex.tv = able to log in as user but no server available in settings

I’m now stumped and am out of ideas as to how I could claim back my server.

HELP! :grinning:

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Is anyone able to help?
I am completely stuck with this and plex simply does not work on my server. It’s very frustrating…

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I’m in the same boat…

I can delete the certs from cache, remove all devices from authorized list and then reboot the server to get it to appear, but as soon as i hit “Claim Server” it spins and times out, then the server disappears from being visible until i clear everything out again. I’ve repaired and uninstalled/reinstalled PMS all with the same results.

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Nightmare innit?!

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i ended up fully uninstalling plex and then reinstaling the server. everything works ok now… just need to import the backed up DB file from before… gotta look up how to do that though

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Glad you’ve got it sorted. :slight_smile:

I’ve tried that. And I’ve also formatted my server. Still won’t work.

I’m starting to think that it’s an account issue. It first started when I restored from a backup and signed out of all accounts - that created my initial 502 error, but I was able to restore again and then it worked. But since then I’ve needed to move to another server and now my account won’t link with any new PMS I create.
That said, I’ve tried claiming it with another test account and that didn’t work…
Completely stuck and have been without it for nearly a week :frowning:

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Finally got it to work.

On my mac I went into terminal ssh -N -L localhost:32400:localhost:32400 username@IP

Then on my browser I went to localhost:32400/web and then I was able to go through the setup process.

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