When I open my prefs and login on the machine where the server is running I’m getting the following message even though I’m signing in properly and I can actually see all the settings and content after I click on either of those buttons.
“No soup for you!
The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.”
Any ideas why? macOS 10.12 with latest Plex
When opening your preferences, Mac OS or are you saying opening Plex in browser and going to Plex Server settings?
Try quiting and relaunching PMS, if not signed out do that as well.
On macOS, I’ll click the Plex menu bar icon > Preferences.
I am presented with a login page, where I enter my details and login.
I then get that message, but again I can still admin the server just fine if I simply try to navigate to any other server page.
This seems to be intermittent.
I had this error too a while back. I could not figure it for some time. What I found is that for some reason I could sign into Plex using any of my existing email account using the very same password. I had tried all and non worked.
The next day, I tried again and bingo. I found one the let me access my server preferences.
Now I am broken once again after upgrading my Mac OS to Capitan. Now I can only sign into Plex with the one email addresss that work before. I have once again get the no soup for you error. I have checked firewalls and even tried to use DMZ my cable modem for the server address and still nothing works.
Guess I will need to to look to another media server. I have spent hours and hours trouble shooting this issue and have completely given up!
Mind you, I thought Plex was great and has severed me faithfully for server years without issue but, enough it enough.
If anyone has any suggestions I would love to hear them.
One additional to note:
I removed my server from my devices on my Plex account page. Before deleting it, showed last activity as server months ago. Thought this very strange since I use my server almost every day but, do shut the Mac hosting it down nightly. So, it should theroritally long back in ever days as it was auto login on boot up.
So I tried logging out of Plex on the server. After logged back into Plex on the server. The major problem is that when I did this, my server did not appear in my account under devices. So yet another issue of concern.
I do not know if it helps, but in my case the “no soup for you” message disappeared after I adjusted the date and time settings in the server. For some reason my NAS lost settings and had a date of 2013. It was put away those settings that everything worked perfectly.
Thank you very much, you’re comment helped. While reading your post, I noticed that my server was 5 minutes off. After turning off “Set time automatically” in the server and turning it back on again, the problem was gone!
Same issue while running Plex on my local machine, latest Windows 10 build. I even upgraded my SSD to an M.2, reinstalled Windows and Plex, and the issue was still there, even on a clean setup. It switches to two now playing streams, and then I lose access to the server settings. Using home users seems to make the problem happen immediately.
By deleting the additional users, and switching to the Plex desktop player I have functionality most of the time. I still get the no soup error on occasion, but it makes Plex way more usable on your local machine.
I had the same issue after setting up additional users. Logged out of my admin account and logged back in. Sorted it
I had the same issue. My NAS time and my router time were different so after I changed it to the correct time it started working again.
Hey guys! I clean installed my Plex Media Server 10 times and it still does not work.
please explain to me exactly how I should remove everything and then install, because everytime i try to setup my plex server in the web setup, it doesnt work. It either tells me “no soup for you” or it just puts me on this site:
I really need some help here
Plex support page attached. Make sure you use the correct Library.
I also have this problem.
Hi guys, I managed to solve this issue. I have a plex running on a remote debian server.
First, I did a clean reinstall of Plex Media Server. When going to the plex website, it wouldn’t even display the setup process. So I opened a browser remotely by SSH, and went to localhost:32400/web and now I got it to work and could perform a new plex install!
If you have plex running on your computer directly, simply go to localhost:32400/web on your browser and it should work, I hope!
Cheers
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