No Subtitles on iPad with offline content

Hello!

subtitles do not show on my ipad. they do show on webplayer, TV App etc. They do show once i stream the movie directly from the server. but when i download the e.g. mkv (with embedded subs) i cannot select any subtitles. also import does not work. it just doesn show. also tries old and new player. also tried deleting the app and set up new… no success

so please. can you help?
thanks!!
Server Version#: Version 1.25.6.5545
IOS Player Version#:7.28.1

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