Hi, I got an Nvidia Shield TV Pro 2019 a few weeks ago and I was able to access my server remotely from Plex Android App up until a few days ago. Now, whenever I’m out with my phone server shows offline. I rebooted my router, made sure remote settings are enabled for the server, completely reset the Shield TV, reinstalled the app, and set the secure connection option to preferred. My router is the FiOS Quantum Gateway, and the Shield is plugged in via Ethernet to a Verizon-supplied extender. I know the LAN ports on extender are working since I have another device in the other LAN port and that device works fine. Like I said the setup worked fine until a few days ago.
I paid for the Plex lifetime access and spent a lot of time moving media onto the Shield, and this is very, very frustrating!
Thanks in advance for your help!
I can’t, router is far from TV. I’ll hook up via WiFi and see if issue persists. I’m not convinced that the issue is connection to extender though since the other device works and the Shield itself worked fine for a while.
How do I run that command? Also, odd thing happened now. I got home, my phone hooked up to home WiFi network and voila, I see the Shield in the Android Plex app. I switch to LTE data in the house and still see the server. ???
Are you able to instruct me on how to run that command? Also, it seems to me that port forwarding might help here, since I see that both my Shield PMS and my PC PMS show up either as offline or indirect connection in the Android App. I’m kind of a network neophyte. Do you know of any good tutorials on how to set up forwarding on the FiOS Quantum Gateway? Thx
Do you have access to you Shield’s command line? You have to run this command there. To create a port forwarding in the FiOS, sometimes you can do it direct at the equipment and sometimes you have to do it through there costumer portal.
