Not able to upgrade to version 1.40.0.7998 for windows

Plex Media Server Desktops & Laptops
1

i have 3 windows plex servers, 2 are identical in terms of version and content, the 3rd is smaller and different content, the 2 that are the same do have slightly different hardware but nothing major, never had issues before upgrading. so the 3rd smaller upgraded fine from 1.32.8.7639 to 1.40.0.7998 . of the 2 identical content servers 1 failed to upgrade, i thought i saw some splash error in the UI like “something went wrong” text, but then it would just sit on “have a cup of tea and wait” when i would click retry it would just show me that server’s plex UI and when i go to settings it still have the old version 1.32.8.7639, so is there a log that would tell me what went wrong ?? i google’ed around and saw lots of people having upgrade issues with to this 1.40 version…

Any help appreciated. thanks

2

Downgrade back to 1.13.8
then perform a database repair.

You can use GitHub - ChuckPa/PlexDBRepair: Database repair utility for Plex Media Server databases for a semi-automatic operation.

3

wow! i can def do that i’m a dev myself. are you sure that is the issue without having seen any error message or log file ?

also i really wish plex could detect such issue and auto correct the dbase from any issues that arose from older versions as part of the upgrade, or have a pop up that says we’ve detected issues would you like to do a repair, please backup your dbase first :slight_smile: sort of process

4

It’s the most likely issue.

Also worth checking is the amount of free space on C: (or wherever you have moved your Plex data folder). The database conversion that is necessary upon updating to 1.40 is going to need quite a bit of space.

5

yes plenty of space :slight_smile:

6

little help please i can’t find that version anywhere 1.13.x , i tried google searching , most sites that cache them don’t have it , like this one doesn’t Older versions of Plex (Windows) | Uptodown

where can i find it please ? thanks

7

It should be in your Plex data folder, in the subfolder Updates

8

nope just

1.32.6.7557 , 1.32.7.7621 , 1.32.8.7639 , 1.40.0.7998

that’s it.

9

Oops, sorry!
I meant the previous version which would be 1.32.8

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10

thanks, yeah since it failed upgrade it stayed on 1.32.8 so im good i’ll try the database repair and see

11

well that worked :), but… so the database repair went fine, i could not do an in UI upgrade as i has clicked to skip the 1.40 version LOL :slight_smile: … so i closed plex and just ran the 1.40 .exe it installed fine then had a windows progress UI of updating database took about 2 to 3 mins, then plex loaded it’s all good… i say that to say i don’t know if i still might have had issues trying to do it via the plex UI the update from 1.32 to 1.40 but least it worked. that’s all i care about, thanks so much

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