Not all photo folders show a thumbnail

How do I get Plex to show a thumbnail on all folders in a photo library?
I’ve seen the following:

  • Thumbnail is shown correctly (both poster and background are shown and selected in the edit dialog).
  • No thumbnail is shown initially, but after I click on the edit button it shows a wrong thumbnail (the same as on a different folder).
  • No poster/background is available in the edit dialog of the folder (although the whole folder was analyzed and all photos in it show thumbnails).
  • Poster and background are available in the edit dialog, but are not selected and therefore not shown on the folder (I don’t want to select them manually for all my hundreds of folders…)

I’ve tried re-analyzing the folders but this didn’t change anything.

Try refreshing Metadata.

How do I do that? There is no action to refresh metadata on a photo or photo folder like there is for movies/TV shows.

In the meantime some of the folders fixed themselve. Maybe because I renamed files in them and that triggered a (partial) rescan?
edit: Can’t seem to fix the remaining folders by new/renamed files, so I don’t know what fixed the other ones.

Sorry I thought you were missing the photo on a movie folder. I haven’t tried adding photos to my personal server yet.

Although most of my photo folders now correctly show thumbnails, I still have a few that don’t. I’ve tried everything I can think of (full scan, analyze, change of content) but nothing brings thumbnails to these folders. And they all now also show this weird bug that I explained as point 2 in the initial post (wrong thumbnail after I click on them).

Can anyone help please?

Hi, cremor.
did you solve the problem?

I moved my photo libraries from piwigo to plex, and faced the same problem.
And found your post, and still no answer here.

I thought plex server needed some time to scan metadata
because there are more than 200,000 files. But nothing changed after several days.

hm…

No, I didn’t find a solution yet. And it also didn’t fix itself after time.

I still have the same problem after updating to PMS 1.15.3.876

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