Not authorized You do not have access to this server SYNOLOGY

Plex Media Server NAS & Devices
1

Server Version#: synology DS720+
Player Version#: Plex Media Server - ver:1.2425.573-7000

when opening plex media server, I get a message that you do not have access, and it is impossible to access the server,
When installing PLEX it has not created its user, there is no PLEX user, also, it created a Plex Media Server folder in file station, I had never seen a folder there before, I think that is the problem, folder instead wrong with data, but as I solve it?

Thank you.

attached photos

plex1
plex1799×626 27.9 KB

plex2
plex2920×543 50.7 KB

2
  1. Stop Plex
  2. Using FileStation.
  3. Navigate PlexMediaServer/AppData/Plex Media Server
  4. Right-click Logs → Compress to Logs.zip
  5. When complete, download the ZIP file
  6. Attach here for review please
3

Thanks,

Attach logs

LogsPlex.zip (1.1 MB)

4

Thanks.

The Quick-Connect button, since DSM 7, makes the initial setup of Plex almost impossible.

The server is claimed but their “quickconnect.to” domain is breaking Plex during the initial setup.

Once it’s fully setup, it won’t be a problem.

Nov 08, 2021 18:27:35.222 [0x7f922ce69b38] DEBUG - Completed: [127.0.0.1:43938] 200 GET /channels/all (6 live) GZIP 0ms 387 bytes
Nov 08, 2021 18:27:35.225 [0x7f922c89cb38] DEBUG - HTTP/1.1 (0.0s) 200 response from GET http://127.0.0.1:37887/system/notify/serverUpdated?host=127.0.0.1
Nov 08, 2021 18:27:35.225 [0x7f922c89cb38] DEBUG - [com.plexapp.system] HTTP reply status 200, with 0 bytes of content.
Nov 08, 2021 18:27:35.264 [0x7f922ce69b38] DEBUG - Request came in with unrecognized domain / IP '192-168-50-144.mxtmm.direct.quickconnect.to' in header Host; treating as non-local
Nov 08, 2021 18:27:35.264 [0x7f922ce46b38] DEBUG - Request came in with unrecognized domain / IP '192-168-50-144.mxtmm.direct.quickconnect.to' in header Host; treating as non-local
Nov 08, 2021 18:27:35.264 [0x7f922ce69b38] DEBUG - Request came in with unrecognized domain / IP '192-168-50-144.mxtmm.direct.quickconnect.to' in header Host; treating as non-local
Nov 08, 2021 18:27:35.264 [0x7f922c7bdb38] DEBUG - Request: [192.168.50.241:64572 (Subnet)] GET /web/js/chunk-809-654320b7e0d7a64033e4-plex-4.63.0.19107-428a297.js (5 live) GZIP
Nov 08, 2021 18:27:35.265 [0x7f922ce46b38] DEBUG - Request came in with unrecognized domain / IP '192-168-50-144.mxtmm.direct.quickconnect.to' in header Host; treating as non-local
Nov 08, 2021 18:27:35.265 [0x7f922c750b38] DEBUG - Request: [192.168.50.241:64568 (Subnet)] GET /web/js/chunk-81-b96e2e29194e68ac2b7d-plex-4.63.0.19107-428a297.js (5 live) GZIP

To get through this:

  1. Open the NAS directly by IP address: http://ip.addr.of.syno:32400/web
  2. You can make this a bookmark on your toolbar if you have space – it’s easier.

Once opened directly by IP, it will now allow you to finish.

5

Now all is ok,

Thank you so much for everything.

6

I’ve written up something for Engineering to consider.

If they agree, We should be in a much better position with this on DSM 7 and the upcoming QTS (QNAP) changes.

7

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