Not available outside your network

Plex Media Server Remote Access
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1

Operating System: Windows 10
Server Version#: 1.15.6.1079
ISP : Comcast/Xfinity
Router : Xfinity XFI Gateway

As many other on here have mentioned I keep losing access outside my network… Nothing I can see log wise but I will upload.

Things to know…

  1. Port is open and on top of that dmz also…
  2. Windows Firewall disabled
  3. YES I AM SURE MY IP IS CORRECT!!! (been using plex for years this is new!)
  4. I have disabled all other network cards on my device.
  5. UPnP has been enabled and disabled!
  6. canyouseeme says the PORT IS OPEN! (every port checking site I’ve used says it)
  7. Not under a double NAT
  8. Yes I’ve unplugged and re-plugged it in (powered on off joke)

The biggest thing for me is sometimes, even though it says not available, you can connect… Making you have to constantly check with an outside source to confirm cause I have no way of knowing for sure. I find that almost all the time you can use your direct ip:port and connect instead of just the website/app. Please any help with this would be great!
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DMZ
DMZ.png742×373 12.1 KB
networks
networks.png1079×329 12.3 KB
No%20access
No access.png971×475 287 KB
Port%20Foward
Port Foward.png1037×192 6.74 KB
Windows

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Plex Media Server Logs_2019-05-26_01-00-40.zip (2.1 MB)

2

What the heck, try disabling IPv6 in Plex.
Setting -> Network --> Enable server support for IPv6.

3

Was never enabled…

Also a debug log

[
  {
    "type": "info",
    "host": "app.plex.tv",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36",
    "browser": {
      "platformVersion": "10",
      "id": "chrome",
      "name": "Chrome",
      "version": "74.0",
      "webkit": true,
      "platform": "Windows",
      "platformID": "windows",
      "platformModifierKey": "ctrl"
    },
    "version": "3.100.1",
    "primaryServerUrl": "https://10-0-0-58.ee70f4dc6bf249dfbff7274612f54067.plex.direct:32400/",
    "primaryServerAuthToken": true,
    "username": "Wtfaatp",
    "cloudUrl": [
      {
        "scheme": "https",
        "address": "plex.tv",
        "uri": "https://plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
          }
        ]
      }
    ]
  },
  {
    "type": "navigation",
    "route": "logs",
    "args": [
      null
    ],
    "fragment": "#!/logs",
    "time": "2019-05-26T05:19:46.907Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Populate any server chose Temp-Server where servers = Temp-Server, plex.tv",
    "time": "2019-05-26T05:20:12.118Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Populate any server chose Temp-Server where servers = Temp-Server, plex.tv",
    "time": "2019-05-26T05:20:12.120Z"
  },
  {
    "type": "navigation",
    "route": "webSettings",
    "args": [
      "debug",
      null
    ],
    "fragment": "#!/settings/web/debug",
    "time": "2019-05-26T05:20:12.147Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2019-05-26T05:20:12.162Z"
  },
  {
    "type": "ajax",
    "url": "https://analytics.plex.tv/collect/event",
    "status": 200,
    "params": "{\"deviceIdentifier\":\"1u4eab8as85h6bgqhvz44pjm\",\"context\":{\"device\":{\"product\":\"Plex Web\",\"version\":\"3.100.1\",\"platform\":\"Chrome\",\"platformVersion\":\"74.0\",\"device\":\"Windows\",\"model\":\"hosted\",\"screenResolution\":\"1366x667,1366x768\",\"layout\":\"desktop\"}},\"event\":\"client:view\",\"interaction\":true,\"properties\":{\"pane\":\"web:debug\",\"page\":\"settings\"},\"sessionIdentifier\":\"93f754ec-b097-4810-8d06-07296366386d\"}",
    "responseLength": 0,
    "time": "2019-05-26T05:20:12.295Z"
  },
  {
    "type": "navigation",
    "route": "logs",
    "args": [
      null
    ],
    "fragment": "#!/logs",
    "time": "2019-05-26T05:20:20.669Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Vote:4nlcciyvc0yagyg3glqohmbc] Upvote, someone else is leader",
    "time": "2019-05-26T05:20:26.489Z"
  }
]
4

Anyone with an answer to this?

5

I have the same problem, it’s driving me insane.

6

Same problem here - perhaps the new update?

7

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