Not getting metadata on titles include a ":"

Server Version#: Version 1.19.1.2645
Player Version#: Apple TV, iPhone

Dear Support,

My Plex on my synology can not fetch the metadata of the TV show’s I have:

Wu-Tang Clan: Of Mics and Men

&

What’s My Name: Muhammad Ali

The example of the filename’s are:

Wu-Tang.Clan.Of.Mics.and.Men.S01E01.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTb

&

What’s.My.Name.Muhammad.Ali.s01e01.2019.1080p.AMZN.WEB-DL.DDP5.1.H.264-NTG

Does anybody know, which are the correct name’s, so the metadata will be fetched?

Or is it because these titles contain’s a “:”?

I cannot add a “:” in the filenames on my synology, because it’s not supported.

Kind Regards,

Richie


Your scene names don’t work. The : is not the issue here.

How do I have to rename the file’s to make it work?

I would try

Wu Tang Clan Of Mics and Men - S01E01
Whats My Name Muhammad Ali - S01E01

Just leave out all the special characters.

Unfortunately this does’nt work.

It is still not getting the meta data. of the files…

If I look at the link at the TVDB: “https://thetvdb.com/series/wu-tang-clan-of-mics-and-men” it all looks good…

Wu-Tang Clan Of Mics and Men (2019) - S01E01

That works. Be sure to use proper name for the show and a season folder.

The naming structure below works for me, running PMS on a Synology DS918+.

As @Coxeroni mentions, you must use Plex’s naming and organization requirements. Library is type TV Show; use a season folder; spaces and dashes matter; eliminate the non-essential information from the file name, as it impairs Plex’s ability to correctly match media.

/TV Shows/What's My Name Muhammad Ali/Season 01/What's My Name Muhammad Ali - s01e01.mkv

/TV Shows/Wu-Tang Clan Of Mics and Men (2019)/Season 01/Wu-Tang Clan Of Mics and Men (2019)- s01e01.mkv

Here’s additional information on how Plex matches media with online sources. It details why file names containing info such as “AMZN.WEB-DL.DDP5.1.H.264-NTG” impair Plex’s ability to correctly match media.

Hello Guys’

Thanks for the tip.

I’m able to fix the “Wu-tang Clan of Mics and Men”, but “What’s My Name Muhammad Ali” still does not fetch the meta data.

I renamed it exactly as this example:

/TV Shows/What’s My Name Muhammad Ali/Season 01/What’s My Name Muhammad Ali - s01e01.mkv

I also tried:

/TV Shows/What’s My Name Muhammad Ali (2019)/Season 01/What’s My Name Muhammad Ali (2019) - s01e01.mkv

But this doesn’t work either.

I will take a look Filebot.

Maybe this will solve the issue…

Interesting. Muhammad Ali matched w/o issue for me. I had trouble w/ Wu-Tang. It did not match until I added (2019) to the folder/file name.

For Muhammad Ali, try the Plex Dance. Move the entire show folder, not just the episodes.

I able to solve it.

I downloaded Filebot and installed it on my Windows.
I mapped the Plex folder of my synology to my Windows and loaded the “What’s My Name Muhammad Ali” files into Filebot and matched it with The TVDB.

FileBot showed that the matching names for The TVDB matching are:

“What’s My Name: Muhammad Ali - 1x01 - Part I”
“What’s My Name: Muhammad Ali - 1x01 - Part II”

After I did a check on the site of The TVDB, I manually renamed the files to:

“What’s My Name Muhammad Ali - 1x1 - Part I”
“What’s My Name Muhammad Ali - 1x2 - Part II”

Now Plex fetched the correct meta data.

It’s a bit of work, but my library is complete.

So thank Y’all for the helpfull tips and the support!

Enjoy Life and Stay Save Y’all!

Kind Regards,

Richard

The ‘default’ Filebot settings are not ‘the Plex’ Filebot settings.

The Plex Dance would have cured this issue - instead of changing the names to something Plex didn’t recognize - since they’re wrong - but by some miracle worked (for a while maybe).

{n} - {s00e00} - {t}

There ya go…
(unless you want to use the Full Blown Plex settings for Filebot:
({Plex}) <---I think - checking...
wherein the thing will name and structure for ya…

The Details:

https://www.filebot.net/forums/viewtopic.php?t=4116

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