Server Version#: 1.18.2.2058
Player Version#: 4.14.2 web
Just recenty, the movie posters have stopped downloading. Not sure whats changed. I turned on verbose and found this in the com.plexapp.agents.imdb.log:
DEBUG (networking:143) - Requesting 'http://image.tmdb.org/t/p/w154/o3WdizNTVcpOcK1CdvDOlQdIunV.jpg'
DEBUG (networking:175) - Not caching 'http://image.tmdb.org/t/p/w154/o3WdizNTVcpOcK1CdvDOlQdIunV.jpg' (content type 'image/jpeg' not cacheable in Agent plug-ins)
When matching a title. Happens with all titles.
Ive tried:
deleting the caches in {home}/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Caches/
removing media, refreshing db metadata (via UI) and then re-adding the media
re-matching the file with the ui
verifying that the user running the plex service has write access to the caches directory
stopping service and reinstalling latest .deb package
Odd note, the metadata is imported and successfully matches, its just the poster that fails to present itself.
Same here. No metadata is downloading anymore. Server has been working fine for years. True for TV shows and Movies. Manual “Fix Match” will find the name of the movie (very slowly) but won’t download anything even then
Hi, I don’t know exactly what you mean. If you are referring to the line OSError: [Errno 20] Not a directory: '/Users/lennartkorf/Library/Application Support/Plex Media Server/Media/localhost' then I can confirm, that this path indeed does not exist on my machine.
That directory is part of PMS and must exist.
Without it, PMS won’t work right.
PMS creates it during initial setup
Observe a normal structure
[chuck@lizum Plex Media Server.404]$ cd Metadata/
[chuck@lizum Metadata.405]$ ll
total 0
drwxr-xr-x. 3 plex plex 20 Nov 11 23:00 ./
drwxr-xr-x. 10 plex plex 157 Nov 11 23:15 ../
drwxr-xr-x. 8 plex plex 60 Nov 11 23:00 Movies/
[chuck@lizum Metadata.406]$ cd ../Media
[chuck@lizum Media.407]$ ll
total 0
drwxr-xr-x. 3 plex plex 23 Nov 11 23:00 ./
drwxr-xr-x. 10 plex plex 157 Nov 11 23:15 ../
drwxr-xr-x. 17 plex plex 141 Nov 11 23:00 localhost/
[chuck@lizum Media.408]$ ls localhost
0/ 1/ 2/ 3/ 4/ 6/ 7/ 8/ 9/ a/ b/ c/ d/ e/ f/
[chuck@lizum Media.409]$
If the directory does not exist, then something/somehow, and is about to completely crash.
Have you had any abrupt power -off ?
I only see this type thing during a) power failure/power-off b) plug-ins gone wild c) accidental deletion while trying to learn how Plex works.
Would you mind going into Settings - Server - General and
Turn DEBUG logging ON again? It’s on by default. It doesn’t save disk space with it turned off. Off only hampers support.
Make certain to keep VERBOSE turned off. This does waste space. It results in limiting the elapsed time we can see because the log buffers are of fixed size
I think I’m having the same issue. The content gets matched correctly, and the posters show up in “edit” mode, but the poster will not automatically replace the screenshot poster the content uses when first added.
Same thing on my end. Really curious if once this is fixed if we will have to go through and add the correct artwork or if they will be able to have it search again.
Thank you so much!
It seems that it was a completely different problem for me then. The media/localhost directory was located on an external drive on my machine because I did not want the generated video preview thumbnails to be stored on my small internal SSD drive. It seems, that the symbolic link that I had created for this purpose and that was linking to the external drive was missing from the directory. After recreating the symlink and restarting the PMS, all things started to work again.
Thank you very much for your enlightening explanations that helped me to find the flaw. You guys are great
I can confirm that media is pulling in metadata but not posters. However, I can go to Edit > Poster and see the list of posters and manually select one. It just won’t add one on Media Add or Metadata Refresh.
confirmed this as well. Posters are there, but they are not being properly selected.
I can, as @agambon demonstrates, manually change the poster to the proper one.
Yeah i think i have exactly the same problem. Metadata is loading fine but no movie or series posters for tvdb and themoviedb agent. Running the newest ver. 1.18.3.2111 on my Synology NAS
Svr Version 1.18.2.2058, web client Version 4.8.4.
I have the exact same problem and have tried everything @charleylabri mentioned in the first post.
I thought the problem had something to do with me relocating my media and plex files to Unraid, but I have tried everything I have googled but still no joy.
I can see the posters if I click on the pencil edit and I can manually change but it doesn’t happen automatically. When I perform the scan library movie title screenshot refreshes and flips blank just before going back to the screenshot.
Is this definitely a Plex problem? I just assumed I have done something wrong with my move to unraid from windows.
