HI,
Just to chime in this issue began with plexmediaserver_1.18.2.2058-e67a4e892_amd64.deb.
plexmediaserver_1.18.2.2041-3d469cb32_amd64.deb still works correctly so downgrading gets the posters back.
Subsequent updates all have the same issue:
plexmediaserver_1.18.3.2111-5a96726d0_amd64.deb
plexmediaserver_1.18.3.2129-41af4e729_amd64.deb
Just bumping this to say:
I still do not get images when importing metadata, where I used to.
Confirmed. Downgrading to plexmediaserver_1.18.2.2041 and refreshing the metadata allowed it auto select the correct movie poster instead of a screenshot.
Same here- Can confirm plexmediaserver_1.18.2.2041 is automatically updating posters! Yay
May I have the log files please?
I ask, if possible, may I have
Iām having the exact same issue and Iāve tried the usual fixes - just replying so I get an update when itās fixed. Iām a plex pass subscriber and itās pretty annoying, so hopefully itāll be fixed soon.
This is a very annoying problem but not super widespread.
Regardless, We want to figure out the root cause.
To that end, I ask for everyone with this problem to provide:
Agent stacking order from (Settings -Agents -
a. Movies - Personal Media
b. Movies - Plex Movie
c, Movies - The Movie Database
The impacted library section(s) - Advanced tab
a. Scanner
b. Agent
c. Cast Liist Source
d. Plot Summary Source
e. Country
Chuck,
Iāll do my best when I get a new movie to add. It seems to just affect movies however Iāve not added any new TV Shows for quite some time.
Thanks. Even partial data (how the current configurations are) is a good start.
Capturing the failing and then successful events would be ideal.
We have a reasonable hypothesis but canāt reproduce itā¦ yet
Chuck,
Pics attached as requested. I have 1.2GB of logs in the log
folder. Specifically - which ones do you need - eg Plex Media Scanner?
I just moved over to a new system and moved the data per Plex instructions but it still went and rescanned movies undoing all the work I had done grouping, ungrouping, renaming sort, etc on 700 movies. Aside from that continued frustration, I also noticed the posters werenāt showing even for ones with local āfolderā blu-ray image scans due to initial (re) matching. Also noticed it when I split movies apart. Then noticed it on an added TV show and couldnāt get it to update and when looking for resolution found this post.
What seems to be happening in my case, and possible the rest, isnāt just a poster update, but that none of the metadata is updating for ānewā titles. So when do a āfix matchā or any match, I select the correct match but none meta data/edit info fields are being populated, posters are just part of that lack of data.
a. Personal Media - Local Media
b. Local Media - Plex Movie - Fanart - CineMaterial - OpenSubtitles
c. Local Media - TMD - Fanart - Plex Movie
a. Plex Movie Scanner
b. TMD
c. ? Donāt know where this is as it isnāt the same menu or any other that I can find though I recall seeing it somewhere at some point and believe it was set to TMD but I donāt see it in the libraries or manage libraries (why are these different??) or anywhere else.
d. same C
e. USA
SHIELD version: 8.0.1
Server version: 1.18.3.2129
Client version: 7.25.3.14365 (SHIELD), 6.5.2 (iOS), 1.4.1.940 (macOS), app.plex.tv
Iāve been having the same issue, with my timing lining up with the affected build. As part of my personal troubleshooting Iāve rebuilt my SHIELD server from scratch, meaning I canāt roll back to the version mentioned as working above. Oops. Iāve also tried the beta branch with no luck.
Iāve also more often than not come across the issue that if I perform a Scan on a library, PMS functionally hangs until I cancel the scan, restart the PMS service, or reboot the SHIELD.
Performance appears to tank during a scan where this was not the case previously. Performance also seems to dip if I Refresh Metadata manually on several movies, picking up again once it finishes doing whatever it was doing. Clients tend to timeout, and receive a āThere was an unexpected error loading this libraryā message.
Results are inconsistent; I get a mix of no poster/no metadata, screenshot/no metadata, poster/correct metadata, etc. Cast/rating/extras may or may not be present.
Per @ChuckPaās request:
1 Agent stacking order from (Settings -Agents -
a. Movies - Personal Media: Personal Media > Local Media Assets (Movies)
b. Movies - Plex Movie: Local Media Assets (Movies) > Plex Movie
c. Movies - The Movie Database: Local Media Assets (Movies) > The Movie Database
2 The impacted library section(s) - Advanced tab
a. Scanner: Plex Movie Scanner
b. Agent: Plex Movie
c. Cast List Source: The Movie Database
d. Plot Summary Source: The Movie Database
e. Country: Australia
Happy to PM logs if this would help.
Agent stacking order from (Settings -Agents -
a. Movies - Personal Media
1. Personal Media
2. Local Media Assets (Movies)
b. Movies - Plex Movie
1. Plex Movie
2. Local Media Assets (Movies)
3. OpenSubtitles.org
c. Movies - The Movie Database
1. The Movie Database
2. Local Media Assets (Movies)
The impacted library section(s) - Advanced tab
a. Scanner
1. Plex Movie Scanner
b. Agent
1. Plex Movie
c. Cast List Source
1. The Movie Database
d. Plot Summary Source
1. The Movie Database
e. Country
1. United States
Logs - Movie Posters not working in .2058
Plex Media Server Logs_2019-12-09_12-31-15 - VERSION -1.18.2.2058 .zip (96.6 KB)
Downgraded to version .2041 and refreshed metadata for the two movies worked successfully
Logs - Movie Posters updated in .2041
Plex Media Server Logs_2019-12-09_12-35-10 - VERSION - 1.18.2.2041 .zip (64.9 KB)
Thanks for the info and those logs. VERY clean. Thanks.
I passed them direct to Engineering.
Iāll update with feedback.
Thanks. Having the same issue, will wait for resolution from engineering.
We now are onto a lead.
For those with the problem still, who have not reverted to an earlier version,
"/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Data/com.plexapp.system/HTTPCookies"
I had to refresh meta data but that did seem to fix it! Thanks!
Confirm please which version youāre using?
I can confirm it fixed the issue, thank you!
Posters are now automatically selected and shown.
On Synology, Plex version: 1.18.3.2129
Chuck,
I hope these are the correct logs. v2041 works.
PlexMediaScannerLog_plexmediaserver_1.18.2.2041-3d469cb32_amd64.tar (2.0 MB) PlexMediaScannerLog_plexmediaserver_1.18.3.2129-41af4e729_amd64.tar (2.0 MB)
