Server Version#: 1.18.2.2058 Player Version#: 4.14.2 web Just recenty, the movie posters have stopped downloading. Not sure whats changed. I turned on verbose and found this in the com.plexapp.agents.imdb.log: DEBUG (networking:143) - Requesting 'http://image.tmdb.org/t/p/w154/o3WdizNTVcpOcK1CdvD…

I think I’ve narrowed it down. This seems to be the offending error: 2019-12-16 16:35:14,559 (7f5bbee6b700) : DEBUG (agentservice:1077) - Downloading data for metadata://posters/com.plexapp.agents.imdb_d22aa68f69b028aa5f3a8479f08bd7d9343407a4 (in com.plexapp.agents.imdb) from http://image.tmdb.org…

Go in and delete the HTTPCookies file. Then restart PMS and Refresh All Metadata. Those cookies are holdover from pre-TheTVDB changes to how agents work. It only impacts some users.

I had removed that file just before adding the new library, but I went ahead and did it again, and did a Refresh All Metadata. No change. The movies that have no poster show a full list of posters in the options, but when I select one it stays blank. Could there be something wrong with the bundle …

each media item gets its own bundle. May I see some of your naming and, for one of those which refuses, also the XML ? I ask because this has become a minority issue now. What we need identify is what isn’t working right for your system.

Thanks for your attention to this. Screenshot of media that won’t load posters: [plex1] Includes assorted Veggietales videos, Lady and the Tramp (2019), Parasite (2019), Rambo: Last Blood (2019), The Irishman (2019), Downton Abbey (2019), Mickey’s Twice Upon A Christmas (2004), Scooby-Doo on Zom…

Ok, one last time, Stop PMS Delete the HTTPCookies file under the Plug-in Support (the agents) Start PMS Refresh All Metadata Give it time to walk through. (I’ve seen the nVidia Shield app require several hours)

I’m having the same issue as the user above since today only. Plex is matching the film, but it shows a blank even when the poster is selected.

@ChuckPa I followed your steps exactly, again :slight_smile: I made sure to remove every file called “HTTPCookies” within the agent folders. I restarted PMS and did a Refresh All Metadata, and gave it 2 hours. It seems to be done - the condition continues.

download the logs now please. Let me see what has transpired.

Plex Media Server Logs_2019-12-16_22-16-27.zip (8.0 MB) attached.

Not refreshing movie posters

Plex Media Server Metadata & Adding Files

ChuckPa December 17, 2019, 12:32am 80

Ok,
one last time,

Stop PMS
Delete the HTTPCookies file under the Plug-in Support (the agents)
Start PMS
Refresh All Metadata
Give it time to walk through. (I’ve seen the nVidia Shield app require several hours)

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Not refreshing movie posters

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