Not scanning and adding new Videos of certian types (Maybe)

Plex Media Server
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1

Server Version#:
Player Version#:

Ok all I really dont know what is going on but here is what is happening.

I recently bought the full set of Friends (about 40 DVD’s) and two of them could not be accesssed by my PC for burning for MP4 Format.

So I found the missing episodes. while my email to the manufacturer is HOPEFULLY going to be answered sometime (no response yet)

The formats I found were M4v (I think) and mp4 files. When I added both of these types of files to my server, and the folders for my burned Mp4’ s they did not show up even though my burned files showed up and worked immediately.

Is there a reason why these files added to the same folders after my initial burns do not show up in the server, the folders in movies, or recently added?

I tried all three of these options for refreshing the movies found on this page

I also restarted my server multiple times and even added movies I burned (mp4) after this and they were picked up immediately

Can anyone help me figure out why these are not beeing added or transcoded?

Thank you for your wisdom and help

2

Would you mind sharing how you organized / named those files inside your tv-show library folder?
Most hiccups of that kind are related to some odd naming which isn’t recognized by Plex (or leading Plex to mismatch individual items). This means they could be ignored for good or added as different quality versions to other episodes.

If you have configured your library to prefer embedded metadata, this can interfere with the files getting properly associated.

3

Certianly.

Here is my folder setup… Movies->TV->Friends-> Season 1(etc)
File names are as follows…
The ones that work are= Friends_S1_D1_Title1.mp4
The ones that don’t are = Friends S03E17.mp4 and Friends S06E01 The One after Vegas.mp4

I hope that helps a bit

I will try to figure out the embeded data thing.
Thanks for all the suggestions and wisdom

4

I also confirmed that Prefer Local metadata is turned off.

I assume that that is what you are suggesting my library have correct?

5

You might want to revisit your file naming.
It’s actually a bit surprising if Plex deals with Friends_S1_D1_Title1.mp4 as a file name… so this implies Plex might actually be using some additional information from embedded into your files (e.g. episode numbers)

Naming should be like this:

TV   <- the folder linked to your TV Show library
  Friends (1994)   <- release year is optional but can help matching
    Season 01
      Friends (1994) - s01e01 - optional episode title.ext
      Friends (1994) - s01e02.ext
      ...

Where .ext. is a placeholder for your respective file extension.
Personally I have disabled embedded metadata to avoid confusing the server.

6

Thanks for these suggestions I made the necessary changes to the folders and file names but they still do not show up when accessing my movies

I simply did an update libraries, (and it found another video I added this morning (not a friends video)or in the TV folder)

Any other thoughts?
Could they be corrupted Mp4’s? They play fine from my PC also Plex should be converting videos to whatever it wants correct?

Thanks again for your wisdom and help in this matter

7

Perhaps check for duplicates? or can you post a screenshot of the updated naming? Or try doing the plex dance

8

The Plex Dance mentioned by dbirch should hopefully do the trick. I suppose with all the back and forth, Plex had already cataloged the files “somewhere” and recognized them (same size, same fingerprint) – therefore it didn’t do a full match.
This is actually a pretty helpful feature if you start fiddling with file names in the future but don’t want Plex to turn your library upside-down. It can be quite cumbersome if you’ve been doing changes to your file names for the purpose of getting them matched properly in the first place.

9

Good to know will give this a try :slight_smile:
Thanks again for your help and wisdom

10

Good to know will give this a try :slight_smile:

11

When it says
move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore

Does that mean the season, the whole tv folder, the files them selves, etc?

I only want to move what I need to for this process

Thanks again

12

It’s about temporarily moving the mismatched files to a folder outside the one linked to your library.

Example:

…
  TV   <- the folder linked to your TV Show library
    Friends (1994)   <- release year is optional but can help matching
      Season 01
        Friends (1994) - s01e01 - optional episode title.ext
        Friends (1994) - s01e02.ext
        ...

  Temporary Folder
    Friends (1994) - s01e05.ext
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