Server Version#: PlexMediaServer-1.18.9.2571
Player Version#: Browser
So I have some files (see attached image). this is the first time these mkv files don’t show up in plex media server. Do I have to reencode them or is there way to salvage these files?
fyi - can’t upgrade plex server beyond this version. Hardware performance limitation.
Could be the file is actually added but mismatched as another item. You could filter your library for duplicates to see if files have been recognized as different quality versions of an existing item.
There’s a number of other potential issues, e.g. related to the naming of your media (Plex will ignore files named like an episode in a movie library and vice versa)
Actually I know for a fact these videos are unique as I have never added the same series. It’s a tv series so it doesn’t show any. Even after navigating it through the folder view I can’t see any media. Just folders. There are about 50 files.
Files don’t have to belong to the same show for some accidental mismatch.
If none of your files are showing, there’s always the chance of some broken permissions (though that seems unlikely as you can stills see the folders and PMS on Mac usually runs under your regular user account).
Would you mind sharing an example of what type of media library this is and how you named / organized those files?
I agree. But all 50+ files I’d think one wouldn’t be? or does it not work like that?
“what type of media library” could you elaborate one what you mean by this?
[Name].[Name].[S##][E##].1080p.[Source].DL.DDP5.1.H.264-LAZY.mkv also tried
[Name] [Name] - [S##][E##] - 1080p.[Source].DL.DDP5.1.H.264-LAZY.mkv
result was the same didn’t show up
When you create a library, you set what kind of media it’s going to represent, e.g. movies, tv shows, music, other video, photos… the different library types have different icons ; you can also verify this when you edit the library (Manage Library > Edit… → General).
Movie type libraries will ignore files that are named as tv episodes. Plex cannot mix different content types in a single library.
As for your naming example… let’s try to go with the naming schema suggested by Plex. This will give you the best results!
TV Shows <- the folder linked to your tv-show library
Show Name (year of 1st airing)
Season XX
Show Name (year of 1st airing) - sXXeYY - optional episode name.ext
Where XX is a placeholder for the season number, YY is a placeholder for the episode number and .ext is a placeholder for the file extension. The optional episode title is not considered by Plex; still it’s recommended to place whatever technical details you want to keep in your file names in a set of square brackets to avoid confusing Plex([…]).
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/
Thank you for the response. I did use the folder hierarchy as shared. The result is the same the folders are seen but the file itself isn’t. I suspect the way the file was encoded seems to be the issue. I talked to another person who was using kodi and they shared it was playable.
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