Not showing pictures

[el_pedriyo]

Server Version#: lastest
Player Version#: lastest

Hello,

I am currently dealing with some picture problems on my server and I do not know why is this happening. Just the last shows I am adding to my server do not show the main picture.
example:

Does anyone know why is this happening?

Kind regards,

Pedro

[el_pedriyo]

Hello,

I have deleted the library and created it again to see if that could solve the problem, and now it became worst, even more shows are not showing. I have no clue what is happening here:

Any idea?

Kind regards

[el_pedriyo]

Hello,

I have been looking at the logs and it seems there is some type of errors on themoviedb.log and thetvdb.log:

https://pastebin.com/ZDBBzt1e
https://pastebin.com/XQ7Mz624

Any idea?

Kind regards

[ChuckPa]

May I see the entire ZIP file please? I am sorry but reading the fragment on pastebin is extremely, if not nearly impossible to work with

When we’re done, you or I can remove the ZIP file.

[el_pedriyo]

Hello,

Here it is:

---

Kind regards

[el_pedriyo]

Hello?

Any idea?

[el_pedriyo]

Hello,

Anyone from the Plex team can fix this error?

Kind regards

[el_pedriyo]

bumping this

[ChuckPa]

Thank you for the logs and thank you for pinging me.

I found one problem which needs to be addressed right away. I don’t know why it happened but it looks like a different username or different permissions were set in your metadata directory.

There are several places where this is happening.

OSError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost/b/9e92d0b0ea74d6b47992a2c3b18e1b35f24341f.bundle/Contents/Subtitle Contributions'

To fix this, and assuming user plex:plex is how you run Plex, the commands are:

sudo sh
systemctl stop plexmediaserver
chown -R plex:plex /var/lib/plexmediaserver
find /var/llib/plexmediaserver -type d -exec chmod 755 {} \;
find /var/lib/plexmediaserver -type f -exec chmod 644 {} \;
systemctl start plexmediaserver

These commands:

1. Open a root privileged command shell.
2. Stop Plex
3. Change the ownership to plex:plex . Edit this if you customized your configuration to another username
4. Finds all directories and makes them 755 permission
5. Finds all files and makes them 644 permission
6. Starts Plex

With this done, “Refresh all metadata” for those which are causing problems.

If this doesn’t correct it, we will clear the cache and force it to refresh again.

[el_pedriyo]

Wow, it seems it worked, but yeah really weird on why the permissions on that folder changed, I do not know if maybe because of an update of plex, really no idea on why that hapenned.
Never mind.

Thank you a lot,

Pedro

[ChuckPa]

You’re very welcome!

That was the weirdest one I’ve seen in a long time.
It acted as if something when dancing around your metadata as root. (I can’t tell without actually seeing it) but that forced it back to normal.

Let me know if it gives you further issues.

[el_pedriyo]

Hello,

Yes, no problem, I will let you know if I have something similar. Appreciate very much your help.

Kind regards