Server Version#: 1.14.0.5470 raspian stretch os
Player Version#: na
Seem to have the same issue as the one here Not showing pictures and I’ve tried the solution that worked for him but no go. Two days ago my server stopped getting thumbnails for new movies or when doing a refresh metadata. The other metadata seems to be there, just the thumbnails are missing.
Your photos are not showing because PMS thinks they are there but are not.
com.plexapp.agents.localmedia.log.3:2018-12-14 20:08:18,959 (6fe7f470) : ERROR (model:205) - Cannot read model from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/Movies/2/d27a9bad756e567bf67555782cf0c1aa1816331.bundle/Contents/com.plexapp.agents.localmedia
In addition to the permissions steps you applied from the referenced thread:
Is that supposed to be Cache instead of Caches in that rm line? I don’t seem to have a Caches directory and running all those commands basically changed nothing.
Bump. I changed it to Cache and ran the commands. Ran all night, but end result is that none of the posters/banners for the recently added movies were picked up, so the fix did not solve the problem.
Solved. Found the problem. Disabling ipv6 on the pi fixes the issue. I was told that there are connectivity issues using ipv6 to the sites providing the images, sure enough, disabled and now all the images show up on a refresh metadata.
Note that the recent release, 1.14.1.5488, which interestingly has some fixes noted in the changelog about ipv6, caused my other system, an ubuntu 18.04 laptop, to have this exact same problem. Again, ipv6 was already disabled on PMS. Had to completely disable it on the laptop using instructions here https://linuxconfig.org/how-to-disable-ipv6-address-on-ubuntu-18-04-bionic-beaver-linux to get the problem to go away.
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