Nvidia shield and Plex media server

Plex Media Server NAS & Devices
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Server Version#: latest update as of 26th of June 2022
Player Version#:17.22

So I updated to the latest version of Plex media server and then problems started on my Nvidia Plex server.

First under settings on the Plex app and there is nothing under Plex media server even though I know it is installed so can’t see the version it is running.

Second I have rebooted and reinstalled Plex media server many times and it still doesn’t work. I can see the server from other devices but when trying to play content, it says the media is unavailable but when I play it on the Nvidia shield,not problems what so ever it can play the media

Is there any fixes you can recommend, tried clearing cache, changing permissions as per previous posts. Tried many things

Any recommedations on how to fix?

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Can you post your server logs ? wihtout those it would be a shot in the dark

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How do you do that?

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See the linked article for the server logs

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Plex Media Server Logs_2022-06-26_22-10-26.zip (2.2 MB)

see attached, hopefully someone can help as i can access my database on the nvidia shiled but the media is unavailable when coming form another device.

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Im seeing ERROR - [EventSourceClient/mediaserver/10-0-0-26.ca384d301ba046a9b075b7ce90db2487.plex.direct:32400] Retrying in 240 seconds. but not sure if that matters, hopefully I can get second opinion on your log files.

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Yes what does that mean?

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Any news from any of the experts?

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Waiting for someone else to comment

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Thanks dbirth can anyone help on this?

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Your logs show that server is signed in/claimed with a different account.

Jun 26, 2022 20:50:21.972 [24819] DEBUG - MyPlex: username is nevos2005,

If you are signed into player apps with the account you are using on forum dbirch then it would explain why you cannot see it in other apps. ( if the nevos2005 account did not give library access to your dbirch account

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Also this is odd.

Jun 26, 2022 20:50:21.852 [24726] DEBUG - Detected primary interface: 0.0.0.0
Jun 26, 2022 20:50:21.852 [24726] DEBUG - Network interfaces:
Jun 26, 2022 20:50:21.852 [24726] DEBUG -  * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Jun 26, 2022 20:50:21.852 [24726] DEBUG -  * 7 wlan0 (10.0.0.40) (00-00-00-00-00-00) (loopback: 0)

May want to go into network setting of server and select the 10.0.0.40 one as the preferred interface

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So according to plex on my computer it is claimed on the right account. I can see all the media but they are unavailable when trying to play it, the media is available to play when playing from the nvidia shield but under settings of the nvidia shield I can’t see the media server option or location of where the data is saved.

I have reinstalled it twice and at first it works then leaving it it just stops working.

14

So where under network do I input the up address?

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When ever I play media it is either unavailable or shows error code s1001 (network)

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derp I’m an idiot and got you two users confused. you are correct

are you using website?

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Yes I am and checking access over my devices.

So I can access all the settings from my computer from the nvidia shield but can’t play any media!! Only from the nvidia shield can I play the content.

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