Server Version#: 1.30.2.6563
Player Version#:
A few weeks ago one movie “lost its link”. The Movie poster went blank and when you clicked on the movie it said “oops something went wrong. retry”. Of course retry didn’t work. I renamed the movie slightly to force Plex to re-recognize it. No change in status. I also found that I couldn’t play the file on my phone, tablet, or other tv in the house app. Eventually, on the shield, I found that if I clicked and held on the file a sub menu popped up. The first option is “Play”. I clicked that and it plays. This was annoying but for one file I was willing to accept it. I also noticed that the cast and descriptions of movies or tv shows were no longer being populated.
I recently installed the Server update through google play store. After the update over half of my Movie library resulted in the same issue as above. The movie posters were still there but unable to play without pressing and long hold. I did the following, which has resulted in almost all movie posters disappearing as well as unable to play with a single click AND it has now happened to my tv shows. With the tv shows a long hold and play won’t work because you don’t get the option to pick the episode. Rendering this library useless.
-Removed and installed my backup hard drive (results in a diff file path) did not fix the issue
-Logged on via laptop. Clicked “analyze library”, scanned the library, updated all metadata, cleaned trash, optimized databases
-None of those fixed the issue
-On the Shield went to the PMS app and cleared the cache in hopes Plex would go retrieve the new data. This resulted in my tv show library tanking as well as movie library and now I’m stuck
*The only files unaffected were the ones added within the past few weeks. They don’t have cast members shown but do have posters and play via “normal” operation.
Sorry for the lengthy post. I tried to describe the issue as best as I can while not being an expert at this type of stuff. I don’t want to have to delete and start over but I’m out of ideas.
If more information is needed please let me know and I’ll do my best to provide it.
Thank you in advance for your help.
