NVIDIA Shield Pro (2019) - Forced Subtitles not Displaying or Causing Excess Buffering

Server Version#: 1.30.1.6562
Player Version#: 9.1.1(33.2.0.157)

I’m having issues viewing forced subtitles through my NVIDIA Shield. When I go into PLEX settings under “burn subtitles” I have it set to automatic, but no subtitles are showing. When I change the “burn subtitles” setting to “always” the movie begins to buffer for an extended period of time, only to play for 3 seconds before buffering again.

I noticed that the CPU is shooting up form 3% to 60% when I change the “burn subtitles” setting to “always” instead of “automatic”.

I don’t believe this is an issue with my NAS, because I don’t have the same issue with my apple tv 4K (which is a whole different issue with audio sync problems).

Has anyone else had this issue? If so, has a solution been discovered?

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