Server Version#: 1.20.3.3421
Player Version#: 8.8.0.21074
So I’ve had this problem for a long time and I’m finally going to post it.
Problem: Every show or movie I select to watch, that has both a 1080p version and a 4K version under the same card, will ALWAYS play the 1080p version, unless I select the ‘play version’ button and select the 4K option.
Now, I’ve tried this exact same scenario on four other devices: Roku Steaming Stick+, iPad, iPhone and Plex Media Player for Mac OS; and they all start playing the 4K version by default.
The Nvidia Shield Home/Remote Streaming are both set at ‘Maximum’
Any ideas?
Do you have the quality setting at something other than original? The app will request the version that matches closest to the quality setting, so if you do have this set then the 1080 version likely does match better and why you get that version.
Please reproduce and provide me the log from the app and the XML for that video.
Looks like you chose to have the forced subtitles shown. These are embedded in the 1080 version so it chose that version to play.
Subtitle are off. Still does the same thing.
This does this for EVERYTHING I have, not just this one episode.
I’ll need the Android log of the playback when subtitles not selected. I can only tell you whats going on with the specific example you provide.
I tested from my phone with quality set to original and I get the 4k version. I change the quality to 20 Mbps and I get the 1080 version.
Even thru in a pic, just to show subtitle are off.
Archive.zip (2.3 MB)
I think there is a bug between the selected subtitles and the UI. The UI is showing the info for the 4K version, not the 1080 version. The subtitle in the 1080 version is still selected and the app is using that as the criteria to select which version. Try playing the 1080 version, then while it’s playing, turn off the subtitles. Exit playback. Then play again and see if it picks the 4K version this time.
Tried it; it still plays the 1080 version.
new log please of this attempt
There’s a few attempt in there, i can restart the logging and provide a “cleaner” one if it helps.logging.webarchive.zip (125.6 KB)
Another possibility is that the 4K verison is 10-bit HDR. Does the TV support HDR? If not, then it won’t choose that version.
Yes. I can select ‘play version’ and utilize the 4k file, it plays fine.
Selecting the 4K version will still play the file even if your TV doesn’t support HDR.
I just noticed this. The 4K version has Dolby Atmos audio. Your TV’s not going to support that so at the minimum PMS would need to transcode that. The 1080 version just has AC3 which your TV does support. So it’s chosen to pick the one it can direct play over the other. Being able to Direct Play almost always wins.
Do you have a 4K video with a more standard audio track that your TV does support? Maybe we should switch to testing with that video to rule out this atmos issue.
