Nvidia Shield - Recording Failed

Recording on my Nvidia Shield/PLEX system worked great before. I was having issues with my HDHomeRun and tuners not being released (I thought it was a Plex issue at first) and had uninstalled Plex.

Now that I figured out the issue is with Google Live Channels, I have reinstalled Plex DVR and nothing will now record. I keep getting a message stating “Recording Failed”. I have a 3 TB drive attached that is considered Internal Storage and works fine with Live Channels. But will not work with Plex since I have reinstalled the DVR.

Help would be appreciated. Here is part of my log from where I just tried to record something:

10:06:25.321 [13026] DEBUG - DVR:Grabber: HDHomerun starting a media grab on device device://tv.plex.grabbers.hdhomerun/104B2DA3 (Silicondust HDHomeRun CONNECT, supported) tuner 0.
Sep 30, 2017 10:06:25.321 [13029] DEBUG - Activity: updated activity 03ced995-85d0-4bc5-a154-f6e41d0bb5da - completed 21% - Recording
Sep 30, 2017 10:06:25.327 [13026] DEBUG - DVR:Subscription: Failed to resolve subscription for ‘grandparentGuid: com.gracenote.onconnect://show/10110333 grandparentThumb: http://tmsimg.plex.tv/assets/p13131367_b_v5_aa.jpg grandparentTitle: Lucky Dog grandparentYear: 2013 guid: com.gracenote.onconnect://episode/EP017729500004 index: 4 originallyAvailableAt: 2013-10-19 parentIndex: 1 title: Lolita type: 4 year: 2013’ to library item
Sep 30, 2017 10:06:25.328 [13026] ERROR - Failed to calculate available disk space for path ‘/storage/1A6AD46E6AD44861/NVIDIA_SHIELD/.grab’: 1 (Operation not permitted)
Sep 30, 2017 10:06:25.328 [13026] DEBUG - DVR:Grabber: Saving recording to /storage/1A6AD46E6AD44861/NVIDIA_SHIELD/.grab/f28e30b8bd98b180b95fb6cdea106950efab71a3
Sep 30, 2017 10:06:25.346 [13026] ERROR - DVR:Grabber: No write permission.
Sep 30, 2017 10:06:25.346 [13026] DEBUG - DVR:Grabber: Operation for Lucky Dog - E4 - Lolita completed with status error (No write access to destination)
Sep 30, 2017 10:06:25.346 [13026] DEBUG - Activity: Ended activity 03ced995-85d0-4bc5-a154-f6e41d0bb5da.
Sep 30, 2017 10:06:25.347 [13026] ERROR - DVR:Grabber: Starting media grab failed

To me it appears that Plex is not seeing the storage?

Sep 30, 2017 10:06:25.328 [13026] ERROR - Failed to calculate available disk space for path

If you go into settings/storage, do you see your hard drive there? Does it display de proper size or 0 byte?

@rouq said:
If you go into settings/storage, do you see your hard drive there? Does it display de proper size or 0 byte?

I assume you mean on the Shield? Yes, I see both the 16GB that came built in, and then my 3TBHD. I have 2.7 TB of space left.

Anyone else with some ideas? Or is this part of all that is going on recently?

I uninstalled the updates on my Shield and then re-ran the setup for Plex. It acted like it was going to work then failed.

Unless I can get some help figuring this out, looks like I am going to have to dump Plex and go for a used Tivo for dependability. Cutting the cord was supposed to save me money but I keep having to buy more stuff. :-1:

From your logs, it’s look like a write permission issue in the NVIDIA_SHIELD/.grab folder.

Did you try to delete the .grab folder using a file manager like X-Plore? I would try this first.

If you have activated the “over the network” switch in shield menu/storage settings, can you copy a file from your PC to the NVIDIA_SHIELD folder on your drive? Since samba shares are owned by plex, you will see if plex has write access or not.

@rouq said:
From your logs, it’s look like a write permission issue in the NVIDIA_SHIELD/.grab folder.

Did you try to delete the .grab folder using a file manager like X-Plore? I would try this first.

If you have activated the “over the network” switch in shield menu/storage settings, can you copy a file from your PC to the NVIDIA_SHIELD folder on your drive? Since samba shares are owned by plex, you will see if plex has write access or not.

I will try to delete that file. I do not do the “Over the Network” thing since my hard drive is actually part of the internal storage of Shield.

Thanks for the help. I will see what happens.

The over the network thing should work also with adopted storage. I do this sometimes to transfer some files on my internal storage on my Shield. I used a 6tb hard drive on my Shield pro for over a year. But I switched to a little NAS a month ago. Do much trouble using hard drive on the Shield.

@rouq said:
The over the network thing should work also with adopted storage. I do this sometimes to transfer some files on my internal storage on my Shield. I used a 6tb hard drive on my Shield pro for over a year. But I switched to a little NAS a month ago. Do much trouble using hard drive on the Shield.

Thanks for your help. I set a recording and did not get an error. My .grab folder was in a bit different place (under TV SHOWS) but this may work!

Using a NAS sounds pretty good, but I really only use the DVR portion to record some sports on some local channels I do not get on PS Vue.

This was fixed by deleting the .grab folder. Thanks for the help guys.