This thing is turning into a piece of CRAP! I have it setup works like a champ around the house on Wi-Fi BUT as soon as I leave town it turns into CRAP it stops working and can’t access my media remotely at all this is the main reason I went with Plex BUT it’s turning in to CRAP so any help would be appreciated before I look for something else to replace this piece of CRAP I know everybody like why did you go with Plex well because it work the first time I installed it since this last update it’s CRAP!
How about some basic info please?
- OS Distribution and version
- PMS version
- Modem/router make & model
- Lastly, the all importatnt DEBUG (not VERBOSE) log files ZIP which capture from startup (do a restart and wait 3 minutes for it to stabilize before downloading the logs ZIP file.
- Attach that ZIP file here please
Well I’ll get that all started once I get back home in Texas I’m in California right now
Okay finally back in Texas
Interresting thing as soon as I walk in the Door the WiFi works and all devices pickup and start working fine on Plex so it has to do with Remote Access completely i noticed the remote access keeps dropping out
- when your asking for OD Distribution i’m taking it your wanting the NAS drive which is Terramaster with the newest TOS
- PMS is 1.24.1 i have try updating it twice and it still shows 1.24.1 so you got me on that can’t figure that one out unless you can tell me what I’m doing wrong
- Modem is a ARRIS on Spectrum Cable modem going through a LinkSys Model EA9500 V 1.1
Plex Media Server Logs_2022-01-14_08-13-42.zip (3.1 MB)
I hope this helps Please let me know if you need anything else…
Did you already have a chance to look into the remote access troubleshooting?
There’s quite a number of factors in play when it comes to providing remote access, meaning there’s so many potential breaking points.
The good news… it appears your ISP is giving you a “properly routable” IPv4 address. That’s important because many ISPs have in the meantime shifted to only offer IPv6 addresses or private IPv4 addresses that are only routable inside their backbone (but not accessible from outside their network).
It also looks like you’ve already established a manual port forward in your router. This is good because those tend to be more reliable (1 less “moving part” in this equation).
Can you actually see/access your router’s public IPv4 address on the specified public port (50000?) while outside your home network? You should be able to test this using a service like canyouseeme.org
- If this is working, this implies the issue is probably between your router and the Plex Media Server (including both endpoints)
- If this isn’t working, this implies the issue is probably between “the internet” / your ISP and the router
yes the port 50000 for about a day once i got out into the California mountains about a day then it quit working. Should i keep it in the 32000? will it make a difference? i was just winging it thinking getting it away from all the other stuff i"m running at this point i had nothing to lose.
i’ve looked and looked and looked at the troubleshooting page until my eyes are crossed i just don’t know what else to do that why I’m asking FOR HELP!!! i invested into this because me and wife travel ALOT!! and we like watching some of the older TV Shows.
the other Issue I having is updating the PMS on a TerraMaster NAS i can’t seem to update it unless there is a special way to do it I’m still running 1.24.1 regardless how many times I’ve update it the version never changes.
If it’s working for approx. 1 day…
Did you configure an IP reservation for the NAS in your router? I’ve seen this kind of “daily dropouts” with users who forgot configuring this on their router – without an IP reservation, your NAS will get a different local IP every now and then… which will throw Plex’ remote access off.
Changing the public port to a different number shouldn’t make a difference unless your ISP is actively blocking the port you picked (which doesn’t seem to be the case as you said it’s occasionally working).
As for what to do next:
let’s go through the list step by step, starting with testing if your router’s public IP and the specified public port are visible from outside your home network (using a service like canyouseeme.org). Is this working for you?
Okay look into a little more the modem is a cable modem from Spectrum there is no configuring what’s so ever. Unless the ISP is the one changing or blocking something on their end.
Both my NAS drives that are running PLEX have reserved IP addresses.
K is there instructions on how to use canyouseeme.org. I tried typing in the port because it’s already got my Primary IP coming from the modem in there and when I do that it’s a no go it doesn’t see me comes back error. So am I doing something wrong or right on that.
K. Tried this canyonseeme.org and type in the port and I’m getting a connection refused BUT I go back to PLEX and look at the remote access and it good so it makes no sense what’s going on.
How did you get to pick port 50000 as a public port if your router doesn’t even allow you to set one?
There isn’t much about canyouseeme.org… you simply test if a specified TCP port is visible or not (e.g. in order to confirm your manual port forward is working).
Ding ding ding. Found it and fixed it I thought the express forwarding was the same thing apparently not dug down deeper and found it under security and you have to assign it. So now the canyouseeme.org works now. Thank You for stick it out with me and keep directing me in the right direction.
As for the port 50000 I had nothing to lose because I couldn’t get anything else to work so now I’m back to the default ports. Again Thank You.
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