Someone posted this back in August. Now it’s happening to me, and their resolution from August does not help me.
This is now happening to me, however I do not have a Plex Pass, so I don’t have any Restrictions set. I have a few remote users. They all have the same access. Only one randomly (it’s been fine for a couple years) cannot access the TV Shows library (via Xbox One). Tried a few things, he has uninstalled/reinstalled the Plex app on his Xbox, I have revoked access to this library and re-enabled, I have deleted the user and sent a new invite… No luck at all. ANY Ideas?
Are you sure that you checked the box to the appropriate library in your share settings? I had a friend have a similar issue she created a share account for her kids but only shared a library with a few items, all R & PG-13 Rated, with her but had the restrictions on content set to PG. I know you’ve probably already ruled that out as you stated you redid the whole thing, but sometimes we overlook simple things.
Also you can set restrictions as a Non Plex-Pass user, you just have less options. Try setting the restriction profile to Teen & see if anything shows up. If it does edit it & set it back to none & see if they stay or go away
He has access to All Libraries, so that’s what’s checked off. Anytime I click the Sharing Restrictions tab, I only get the “get a Plex Pass” message, no options. Should I be looking somewhere else?
I recent got a Plex Pass (Thank Corona for that) but before that I had shares with Restriction Profiles. You have options for Younger Child, Older Child, Teen, None. That’s all you are allowed for free. Unfortunately I cannot tell you were because I can no longer see it, but I assure you it’s there somewhere
It’s not. According to this page, " Setting custom access restrictions when sharing content requires an active Plex Pass subscription for the admin Plex Media Server account", which again I do not have. I’m stumped.
My friend already has access as a “regular” user. So I should also add him as a “Managed User”? I don’t really understand that, but I tried it and no restrictions, and logged in as him. I get nothing under TV Shows but “There was an unexpected error loading this library”. I wonder if I just remove him as a user altogether, and he creates a new email address and account, that would work…
He only has his XBox One, and his iPhone. His laptop died a while back and he hasn’t replaced it. But as I said, I have been logged in as him (from my Win10 PC), and yes all the same.
I don’t know what the issue is, but I set him up with a new account under a new email address, EXACT SAME permissions/access, and this new one works. I’m going to guess it’s on my end but some weird software glitch. I really haven’t got a clue.
I’ve removed it, so it is no longer a user on my Plex server. But since it’s a personal friend’s personal email address, I wouldn’t feel comfortable sharing it. Why would you need it?
Okay, sent you a PM. Again, not sure this would matter since there is now a new email address and Plex account. But, I would still love to figure out WHY this happened.
Using a different plex.tv account would be very inconvenient for your friend, because he also has access to another shared server with this old account
