The feedback in the Universal Continue Watching experimental feature thread was fairly positive; the main complaints were with regard to client-specific problems (Android) and limits on the number of items it presented. And there have been plenty of comments in other threads in support of these features.
I’m genuinely curious how you arrived at these conclusions. Or if it’s hyperbole. Certainly in this thread there’ve been very vocal users expressing their dislike for these interface changes; however, that’s what many folks do on these (support) forums. A relatively small group of users spend their time here attempting to help others; a much larger group of users come here because they’re experiencing issues or are unhappy about something.
And when that second group finds a thread with like-minded folks discussing the thing with which they’re unhappy, that thread becomes an echo chamber; and it can be hard to believe that there are a significant number of people who don’t feel the same.
So, I’ll go ahead and add my voice in favor the new UI direction to this thread. I like the combined Continue Watching and On Deck; I like the split Recently Added rows (now my DVR TV library doesn’t push my TV library’s content off to oblivion); and I very, very much like that I can now configure which hubs appear on my clients via server-side settings. There have been teething pains to be sure, but as the clients’ and server’s implementations of these features have matured, the experience has gotten much better, in my opinion.
My assumption is that there are many others who feel the same. What incentive does Plex, Inc. have to alienate the majority of its users? They know how many users enabled the experimental feature (it’s an account-level setting) and they know how many left it that way. I have to believe that if a majority of people enabled it and subsequently disabled it, the folks deciding whether or not to move forward with this would have gone the other way.
Anyway, they’re working with real data and not assumptions. Speaking of assumptions, here are some of mine:
- Most Plex users have a relatively small number of libraries (fewer than ten, I’d guess); and
- Most Plex users have only a modest amount of content in those libraries (on the order of hundreds of movies and tens of TV shows); and
- Most users are juggling small number of shows at a time (2 - 4); and
- Most users consume whole movies and episodes at a time;
The above certainly describes me. That’s probably why these changes feel so comfortable to me. Taken together, they allow me to more easily find what I want to watch next.
At any rate, and to be clear, I don’t mean any of the above to be antagonistic; however, this thread has become very one-sided. But there is another side.
