On windows the audio is very quiet

Server Version#: 1.24.1.4931
Player Version#: 1.24.1.4931

so for some reason when a file has a 5.1 audio or i guess multi channel audio it plays very quietly but only on windows… on android and smart tv it works fine… it should be noted that im using a USB DAC to play the audio and headphones… the DAC is M-Audio Super DAC. ive unchecked normalize multi channel audio output but that didnt really help at all…
heres my debug log…

[
  {
    "type": "info",
    "host": "batcave:32400",
    "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36",
    "browser": {
      "platformVersion": "10",
      "id": "chrome",
      "name": "Chrome",
      "version": "93.0",
      "webkit": true,
      "platform": "Windows",
      "platformID": "windows",
      "platformModifierKey": "ctrl"
    },
    "version": "4.59.2",
    "primaryServerUrl": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/",
    "primaryServerAuthToken": true,
    "username": "illidan1337",
    "cloudUrl": [
      {
        "scheme": "https",
        "address": "plex.tv",
        "uri": "https://plex.tv",
        "testState": "connected",
        "isBundled": false,
        "isFallback": false,
        "relay": false,
        "isUntested": false,
        "isPending": false,
        "isConnected": true,
        "isUnauthorized": false,
        "isUnavailable": false,
        "isFailed": false,
        "isAborted": false,
        "isLoopback": false,
        "isPrivate": false,
        "isHttps": true,
        "isSecure": true,
        "isPlexDirect": false,
        "currentTest": null,
        "sources": [
          {
            "id": "internal"
          }
        ]
      }
    ]
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:51.866Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:53.006Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2021-09-06T06:21:53.009Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2021-09-06T06:21:53.010Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:53.023Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:53.024Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:55.110Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2021-09-06T06:21:55.111Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "No type was found for mixed",
    "time": "2021-09-06T06:21:55.111Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:55.161Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/playQueues?type=video&continuous=1&uri=server%3A%2F%2F13cabd0bcd5fbb90903c4f699b56a21da9cfcc1a%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F40195&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB&X-Plex-Drm=none&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB"
    },
    "responseLength": 17934,
    "time": "2021-09-06T06:21:55.162Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Augmented profile: {\n  \"directPlay\": {\n    \"mp4\": {\n      \"mimeType\": \"video/mp4; codecs=\\\"avc1.42E01E\\\"\",\n      \"video\": {\n        \"codecs\": {\n          \"h264\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"aac\": {}\n        }\n      }\n    },\n    \"ogg\": {\n      \"mimeType\": \"video/ogg\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mpegts\": {\n      \"protocol\": \"hls\",\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"flv\": {\n      \"video\": {\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      }\n    },\n    \"mkv\": {\n      \"mimeType\": \"video/webm\",\n      \"video\": {\n        \"codecs\": {\n          \"vp8\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          },\n          \"vp9\": {\n            \"maxWidth\": 4096,\n            \"maxHeight\": 2160\n          }\n        },\n        \"maxWidth\": 1920,\n        \"maxHeight\": 1280,\n        \"maxFrameRate\": 60\n      },\n      \"audio\": {\n        \"codecs\": {\n          \"opus\": {},\n          \"vorbis\": {}\n        }\n      }\n    }\n  },\n  \"directStream\": {\n    \"video\": {\n      \"maxWidth\": 1920,\n      \"maxHeight\": 1280,\n      \"maxFrameRate\": 60,\n      \"maxBitDepth\": 8,\n      \"codecs\": {\n        \"h264\": {\n          \"maxWidth\": 4096,\n          \"maxHeight\": 2160\n        }\n      }\n    },\n    \"audio\": {\n      \"codecs\": {\n        \"aac\": {}\n      },\n      \"maxBitrate\": 192,\n      \"maxChannels\": 2\n    }\n  }\n}",
    "time": "2021-09-06T06:21:55.205Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[MDE] Starting analysis of 1080 (mkv, h264, eac3, 40, high)",
    "time": "2021-09-06T06:21:55.205Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing direct play",
    "time": "2021-09-06T06:21:55.205Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Cannot direct play: noCodecInProfile:h264",
    "time": "2021-09-06T06:21:55.206Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing video direct stream",
    "time": "2021-09-06T06:21:55.206Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing audio direct stream",
    "time": "2021-09-06T06:21:55.206Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Analyzing playability",
    "time": "2021-09-06T06:21:55.206Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MDE] Finished analysis of: 1080 (mkv, h264, eac3, 40, high) {\n  \"canPlay\": true,\n  \"canDirectPlay\": false,\n  \"canDirectStreamVideo\": true,\n  \"canDirectStreamAudio\": false,\n  \"bitrate\": 15138,\n  \"videoResolution\": 1080\n}",
    "time": "2021-09-06T06:21:55.206Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] Player decision: {\n  \"playerType\": \"html\",\n  \"protocol\": \"dash\",\n  \"canDirectPlay\": false\n}",
    "time": "2021-09-06T06:21:55.207Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2021-09-06T06:21:55.207Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (start) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/40195\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 1,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 700,\n  \"location\": \"lan\",\n  \"addDebugOverlay\": 0,\n  \"autoAdjustQuality\": 0,\n  \"directStreamAudio\": 1,\n  \"mediaBufferSize\": 102400,\n  \"X-Plex-Session-Identifier\": \"xuwpehhxrtm4niqpjkbwztfw\",\n  \"session\": \"yh0owmzg85hehvfxngxq5733\",\n  \"subtitles\": \"burn\",\n  \"X-Plex-Client-Profile-Extra\": \"append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2021-09-06T06:21:55.208Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[PDE] DASH and HLS should seek forward by default, offset=0",
    "time": "2021-09-06T06:21:55.208Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Transcoder] Video (decision) options: {\n  \"hasMDE\": 1,\n  \"path\": \"/library/metadata/40195\",\n  \"mediaIndex\": 0,\n  \"partIndex\": 0,\n  \"protocol\": \"dash\",\n  \"fastSeek\": 1,\n  \"directPlay\": 0,\n  \"directStream\": 1,\n  \"subtitleSize\": 100,\n  \"audioBoost\": 700,\n  \"location\": \"lan\",\n  \"addDebugOverlay\": 0,\n  \"autoAdjustQuality\": 0,\n  \"directStreamAudio\": 1,\n  \"mediaBufferSize\": 102400,\n  \"X-Plex-Session-Identifier\": \"xuwpehhxrtm4niqpjkbwztfw\",\n  \"session\": \"yh0owmzg85hehvfxngxq5733\",\n  \"subtitles\": \"burn\",\n  \"X-Plex-Client-Profile-Extra\": \"append-transcode-target-codec(type=videoProfile&context=streaming&audioCodec=aac&protocol=dash)\",\n  \"X-Plex-Incomplete-Segments\": 1\n}",
    "time": "2021-09-06T06:21:55.208Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F40195&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=700&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=yh0owmzg85hehvfxngxq5733&subtitles=burn&Accept-Language=en-GB&X-Plex-Session-Identifier=xuwpehhxrtm4niqpjkbwztfw&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26audioCodec%3Daac%26protocol%3Ddash%29&X-Plex-Incomplete-Segments=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB"
    },
    "responseLength": 2922,
    "time": "2021-09-06T06:21:55.222Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[MediaElement] Found existing media element to use. type: video",
    "time": "2021-09-06T06:21:55.270Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Player] Media resized: 1920x1080 (1.7777777777777777)",
    "time": "2021-09-06T06:21:55.506Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:21:55.560Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Player] Timeline, {\n  \"ratingKey\": \"40195\",\n  \"key\": \"/library/metadata/40195\",\n  \"playbackTime\": 1001,\n  \"playQueueItemID\": \"114458\",\n  \"state\": \"playing\",\n  \"hasMDE\": 1,\n  \"context\": \"home:hub.continueWatching\",\n  \"row\": 0,\n  \"col\": 0,\n  \"time\": 0,\n  \"duration\": 1533000\n}",
    "time": "2021-09-06T06:21:56.605Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
    "time": "2021-09-06T06:21:56.607Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/:/timeline?ratingKey=40195&key=%2Flibrary%2Fmetadata%2F40195&playbackTime=1001&playQueueItemID=114458&state=playing&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=0&duration=1533000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB&X-Plex-Drm=none&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2&X-Plex-Session-Identifier=xuwpehhxrtm4niqpjkbwztfw",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB",
      "accept": "application/xml"
    },
    "responseLength": 787,
    "time": "2021-09-06T06:21:56.639Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/playQueues/2534?repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB&X-Plex-Drm=none&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB"
    },
    "responseLength": 17934,
    "time": "2021-09-06T06:21:56.657Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing all 1 connection(s) for [Loopback]",
    "time": "2021-09-06T06:21:59.179Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Waiting for initial servers = [Loopback]",
    "time": "2021-09-06T06:21:59.179Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Commands] Executing testServerConnection",
    "time": "2021-09-06T06:21:59.186Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Retrying connection tests for [Loopback] in 30 seconds",
    "time": "2021-09-06T06:21:59.186Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers",
    "time": "2021-09-06T06:21:59.237Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400",
    "time": "2021-09-06T06:21:59.237Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[Companion] Opening long poll to Batcave at https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/player/proxy/poll",
    "time": "2021-09-06T06:22:00.141Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB"
    },
    "responseLength": 0,
    "time": "2021-09-06T06:22:00.142Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Language=en-GB",
    "status": 0,
    "headers": {
      "Accept-Language": "en-GB",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2021-09-06T06:22:01.265Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2021-09-06T06:22:01.266Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)",
    "time": "2021-09-06T06:22:01.266Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "[Connections] All connections to [Loopback] failed",
    "time": "2021-09-06T06:22:01.267Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Batcave, plex.tv",
    "time": "2021-09-06T06:22:01.267Z"
  },
  {
    "type": "ajax",
    "url": "http://127.0.0.1:32400?X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Language=en-GB",
    "status": 0,
    "headers": {
      "Accept-Language": "en-GB",
      "Accept": "application/json"
    },
    "statusText": "error",
    "time": "2021-09-06T06:22:01.272Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:22:02.135Z"
  },
  {
    "type": "ajax",
    "url": "https://plex.tv/api/home/users?X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB",
      "Accept": "application/xml"
    },
    "responseLength": 490,
    "time": "2021-09-06T06:22:02.268Z"
  },
  {
    "type": "log:message",
    "level": 2,
    "message": "[Companion] Poll connection successfully opened with Batcave",
    "time": "2021-09-06T06:22:05.142Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Player] Timeline, {\n  \"ratingKey\": \"40195\",\n  \"key\": \"/library/metadata/40195\",\n  \"playbackTime\": 9012,\n  \"playQueueItemID\": \"114458\",\n  \"state\": \"playing\",\n  \"hasMDE\": 1,\n  \"context\": \"home:hub.continueWatching\",\n  \"row\": 0,\n  \"col\": 0,\n  \"time\": 9000,\n  \"duration\": 1533000\n}",
    "time": "2021-09-06T06:22:05.528Z"
  },
  {
    "type": "log:message",
    "level": 1,
    "message": "Did not move header \"accept\" to query string. This can result in an unnecessary OPTIONS preflight request.",
    "time": "2021-09-06T06:22:05.529Z"
  },
  {
    "type": "ajax",
    "url": "https://10-0-0-17.c4daa76c606f4d31949d075c13b2cbc3.plex.direct:32400/:/timeline?ratingKey=40195&key=%2Flibrary%2Fmetadata%2F40195&playbackTime=9012&playQueueItemID=114458&state=playing&hasMDE=1&context=home%3Ahub.continueWatching&row=0&col=0&time=9000&duration=1533000&X-Plex-Product=Plex%20Web&X-Plex-Version=4.59.2&X-Plex-Client-Identifier=6xmtorvkqefrueipgu25djn8&X-Plex-Platform=Chrome&X-Plex-Platform-Version=93.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=960x936%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en-GB&X-Plex-Drm=none&X-Plex-Text-Format=plain&X-Plex-Provider-Version=3.2&X-Plex-Session-Identifier=xuwpehhxrtm4niqpjkbwztfw",
    "status": 200,
    "headers": {
      "Accept-Language": "en-GB",
      "accept": "application/xml"
    },
    "responseLength": 755,
    "time": "2021-09-06T06:22:05.544Z"
  },
  {
    "type": "log:message",
    "level": 3,
    "message": "[Metrics] Updating session last interaction time",
    "time": "2021-09-06T06:22:05.652Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing all 1 connection(s) for Nugz Network",
    "time": "2021-09-06T06:22:07.167Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Servers] Found all servers = Batcave, plex.tv",
    "time": "2021-09-06T06:22:07.169Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Commands] Executing testServerConnection",
    "time": "2021-09-06T06:22:07.173Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Retrying connection tests for Nugz Network in 30 seconds",
    "time": "2021-09-06T06:22:07.173Z"
  },
  {
    "type": "log:message",
    "level": 4,
    "message": "[Connections] Testing connection for Nugz Network at http://68.187.137.174:11259/media/providers",
    "time": "2021-09-06T06:22:07.224Z"
  }
]

the file sounds fine when i play it in VLC

Please tell which Plex player you are actually using.

im using the web player. i go to the local address in google chrome which for me is batcave:32400 when i go into settings>general it says the version is 1.24.1.4931.
i can also access it from https://app.plex.tv/desktop/#!/

i just tested out the web player on Ubuntu and the sound is great… it appears to be a windows problem…

Always use this, because it is always newer than the local version.

That is the one under Settings - Server - General

The version of the web app can be found under
Settings - Plex Web - General

Which speaker configuration did you select in your Windows speaker configuration dialog?
If your DAC has only 2 speakers connected, you need of course to select “Stereo”.


This is the most important setting.

If you go into
Settings - Plex Web - Player - ‘Show Advanced’
experiment with the checkbox “Normalize Multi-channel Audio”

Depending on your sound interface, you might be able to enable “Loudness Equalization”
(although this should only be used on Laptops and similarly small speakers, as it can cause some ugly “compressor pumping”)

Instead of the web app, I recommend you to use either Plex Media Player, or Plex HTPC, or Plex for Windows.
In the first 2 of these you can add a compressor to raise the volume further: An on-demand audio dynamics compressor for PMP and Plex HTPC
(Sounds much better than the Windows option “Loudness Equalization”)

using plex for windows fixed the issue…

for some reason the configure button on my system is greyed out and unclickable but that is redundant now as the issue is fixed

Hi

I tried the audio dynamics compressor, it does not work on Plex HTPC

I copied the keyboard.json file to inpumaps folder, then added the required line.

When I play a video full screen on Plex HTPC, and press Ctrl+D. Nothing happens, volume is still the same

Plex HTPC requires a slightly different line. You may have used the inputmap for PMP.
Read further in the original article.

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