So, the watch.plex.tv metadata is pretty messed up. There appears to be no poster, so none of the 92 (!) posters on TMDB are pulled over. The description is different from IMDB , TVDB , or TMDB , which is odd, but not too important. Anyway, since this movie lacks any poster at all, any movie matched…

@Divideby0 Thanks for the report, and I’ve relayed it to the relevant team

And they responded, that we where forced to remove the posters due to legal disputes for that movie

If you can not fix this problem, pls get the TMDB back into the new plex agent so many movies affected

You can always download the posters directly from like tmdb or tvdb, and then upload to your PMS. Sadly, and as said, due to legal, we can not provide an alternative

Thank you for your response, but that’s, I’m afraid, a rather evasive way to put it. We used to have a great “alternative” before it was even a thing. It was Plex’s decision to retire old and all third-party agents in favor of its own metadata service, and now that there’s a problem to that approach…

When we receive a takedown request, and it’s valid, we have to remove the images. And the images we use, are from multiple sources, like tmdb and tvdb

Once Upon a Time in the West metadata

General Discussions

Divideby0 September 1, 2023, 2:11pm 5

Is this related to various other items missing posters, as reported in this post?

Topic		Replies	Views
Movie has no posters, but still it gets one? General Discussions metadata	4	177	May 13, 2024
Plex not picking up movie posters for certain movies Metadata & Adding Files server-windows	5	424	November 1, 2024
Missing Posters With New Agent Metadata & Adding Files server-linux	5	378	December 31, 2024
Posters missing from https://watch.plex.tv/movie/ Plex Media Server plex-web	6	257	December 25, 2023
Yet another movie for which PMS Plex Movie Agent shows NO Posters Metadata & Adding Files server-mac	4	84	April 21, 2025

Once Upon a Time in the West metadata

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