Server Version#: 1.41.3.9314
Player Version#: Android-TV/NVIDIA Shield Latest, updated on both.
The (attempted) summary of events follow. I’m good with Synology and networking, but still new to Plex. If anyone can suggest additional places to troubleshoot, I would be very grateful…
-
Installed Plex Server via Package Center on NAS, setup without significant issue.
-
Noticed within Plex Server that there was an update available via Plex, but not via NAS package center; tabled that at the time for a future task.
-
Set up my two clients, an NVIDIA Shield (regular, “tube”) and a Shield Pro in two different rooms, all on same network.
-
Clients didn’t see server or libraries; went back and enabled proper permissions on NAS, which I should have done originally; my mistake. Fixed that.
-
Both clients worked as expected, saw my libraries, things worked well and easy that first day, even watched a movie.
-
Next day, manually updated Plex Server app on NAS via download; got Server back up and running easily; checked clients…
-
Both clients couldn’t access Plex Server – orange/yellow triangle next to server name, no libraries visible; poked around a bit but didn’t change anything on either client; webbrowsers on other devices on network indicated server was up and running… tabled the troubleshooting and went to bed.
-
Next day, one client (regular Shield) was back to normal, all on its own all; the other client (the Pro) still can’t see server/libraries.
-
No network settings changed; both Shields have exact same settings and using same version of Plex app (and, recall, both worked at one point); permissions still set the same (properly, no changes since working); rebooted and logged in/out (even reinstalled) on all devices; have confirmed that the Shield Pro can see/connect with the NAS (via another app) across network; Plex on problem Shield (Pro) lists the server (with the orange triangle), but can’t access media.
Again, super simple version: everything worked (server and two Shield players), then updated server, then neither worked for a day, then one player started working on its own (no settings changed), but the other player still doesn’t work… (with every single setting the same, on both the player AND the network settings)…
Very much appreciate any ideas about where to go from here…
