I installed PMS and PlexConnect on my laptop computer last week with no issues. Had it up and running with my AppleTV 3 in no time. On my desktop PC, I have spent the last several hours trying to get my ATV3 to connect with no success. I keep seeing “Trailers is unavailable. Try again later.” on the ATV3. At this point, I have uninstalled and reinstalled both PMS and Python 2.7.6 several times. I have also deleted and re-cloned PlexConnect several times through Github. In addition, I have generated new certificates many times and am able to add the profile to my ATV3 using the directions on the Wiki over Ethernet. I have also tried changing the DNS in PlexConnect settings to match my ISP as well as changing the ip_pms entry to match the host machine…neither worked.
What I don’t understand is how my laptop connects just fine with the ATV3. Both machines are running the same OS versions, on the same network, and running all the same versions of PMS, PlexConnect, and Python. I disabled the server on my laptop thinking perhaps it was interfering but that did not help.
It would seem there is something wrong within Windows on my desktop PC or perhaps there is a router issue with the PC IP address? I did look into Windows Firewall settings on the PC and PMS and Python have permission.
I am desperate for some help in resolving this…I am out of ideas and do not know where to go next.
All requested info is below.
· Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software)
· I am running an AppleTV 3 with firmware 6.0.0 (6646.65)
· The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
· 192.168.1.9
· The device and operating system (including version number) that PlexConnect is installed on:
· A Windows 7 Home Premium based machine with 3.2Ghz AMD Trinity APU, 8GB RAM, 64GB SSD, Gigabit LAN.
· The local IP address of the device that PlexConnect is installed on:
· 192.168.1.9
· The device and operating system (including version number) that the Plex media server (PMS) is installed on:
· A Windows 7 Home Premium based machine with 3.2Ghz AMD Trinity APU, 8GB RAM, 64GB SSD, Gigabit LAN. (same machine as PlexConnect)
· The Plex media server (PMS) version number you are running (do not put 'latest'):
· Running PMS version 0.9.8.18.290-11b7fdd
· The local IP address of the device that the Plex media server (PMS) is installed on:
· 192.168.1.9
· The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
· I installed PlexConnect from Github on 12/30/13 at 11:06pm
· The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)
· [PlexConnect]
· port_pms = 32400
· port_webserver = 80
· ip_plexconnect = 0.0.0.0
· certfile = ./assets/certificates/trailers.pem
· ip_dnsmaster = 8.8.8.8
· loglevel = Highenable_dnsserver = True
· logpath = .
· ip_pms = 192.168.178.10
· enable_plexgdm = True
· hosttointercept = trailers.apple.com
· port_ssl = 443
· enable_webserver_ssl = True
· prevent_atv_update = True
· port_dnsserver = 53
· enable_plexconnect_autodetect = True
· enable_dnsserver = True
· Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:
· http://pastebin.com/JhjwTakD
