Trailers not available... ATV3

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1

Got my Apple TV this morning and been working on the Plex Connect all day (over 6 hrs). Been through many problems and fixed a lot but still can't get my ATC to connect with Plex.

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 
    ATV 3 - iOS 6.0
     

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
    Default: 192.168.2.254
     

  • The device and operating system (including version number) that PlexConnect is installed on:
    Windows 7 Ultimate SP 1 64-bit PC
     

  • The local IP address of the device that PlexConnect is installed on:
    192.168.2.254
     

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:
    Windows 7 Ultimate SP 1 64-bit PC (Same PC)
     

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**):
    0.9.8.6.175-88ffbb2
     

  • The local IP address of the device that the Plex media server (PMS) is installed on:
    192.168.2.254
     

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
    September 24th 12:00 PM Amsterdam
     

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

    [PlexConnect]

    port_pms = 32400
    port_webserver = 80
    ip_plexconnect = 0.0.0.0
    certfile = ./assets/certificates/trailers.pem
    ip_dnsmaster = 8.8.8.8
    loglevel = High
    enable_dnsserver = True
    logpath = .
    ip_pms = 192.168.178.10
    enable_plexgdm = True
    port_ssl = 443
    enable_webserver_ssl = True
    ip_webserver = 0.0.0.0
    prevent_atv_update = True
    port_dnsserver = 53
    enable_plexconnect_autodetect = True

     

  • A detailed description of the issue (the clearer you can make this the better):
    When I start the Trailers App, it says "Trailers not available. Try again later". 
    I followed multiple guides and one thing that keeps occuring is when I want to install/import the cert it says "Internal error", but I can install anyway (see attachement)
     

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

    http://pastebin.com/6ZzLcdqb

2

so you "gave" your AppleTV the cert file with the iPhone method?

3

Yes

4

Yes

hmm. I say start from scratch if you can and try to replicate the problem.

5

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