Server Version#: 1.28.2.6106-7000 running on Synology DSM 7.1-42661 Update 4
Player Version#:
Like many here, I did the password reset this week, and ran into issues. I have read and tried literally every recommendation and trick in this forum with no luck, as well as those on r/plex.
My issue is that the claim seems successful, but the server does not show up in Plex UI.
Completely uninstalled PMS
Cleared out all authorized devices
Downloaded and installed PMS from Plex (not beta)
Ran installer with New option. Got a claim code, received successful message with my username.
Plex opens fine on the IP, no errors or lack of soup.
Visit settings. There is no server listed at all.
Like a few other people, I unfortunately did “remove” the server from the Plex settings when I first encountered the issue when it was showing the error state (UI said it would re-add when restarted). Since then it has not shown up again.
A few things I tried:
Deleting all the Preferences.xml fields and running the claim command via SSH (same success as before, same result)
Running the recent bash script that does the claim for you. Same success as before. Same result.
Visiting from another browser, device, and in incognito
Installing without the claim (receive the classic “Unauthorized” message when opening on the server’s IP) Claiming after this solves that issue, but same end result - no server.
Logging out EVERYWHERE
Probably some more random stuff people mentioned in posts.
I am basically down to completely wiping my NAS to get this working. Other than a backup device, its basically a Plex machine
Any other ideas? Logs attached (since removed in case of PII).
I am stoked you see some sort of issue, but my network skills are not very good. I definitely had to fiddle with my router at some point - but everything worked before the password reset
Also – I think I changed the IP range when I got a new service provider, as that was the range that my service provider’s proprietary router was using when I changed it to bridge mode.
I also lost the connection to the server that I’m running from my NAS following a password reset. And unable to claim / its not showing up as an unclaimed server on my network.
Uninstall the package, use the default (KEEP) radio button action.
Reinstall that same 1.28.1.6104 SPK again
Choose the “Install using Plex Claim Token” button
Click “Get Plex Claim Token” link.
A browser tab will open.
COPY the token it gives you (it will be in your browser)
Return to the installation tab
PASTE the token in the small box on the installation menu
Click NEXT and DONE.
PMS will now be installed again
– While installing (the only time we can do this),
– The installer will communicate with Plex.tv and obtain new server credentials for you
– Those credentials will be written in your Preferences.xml file for you
The installation will finish and confirm “Claimed by: Your Username”
I don’t see the solution to my issue in this thread, but @ChuckPa answered it in a response.
My issues were 100% caused by my odd IP range on my router. I updated to 10.0.0.X, and everything worked as expected. This was hard for me to diagnose because everything worked fine before the password reset
