Server Version#: 1.41.5.9626-70009626
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
After the security breech, I attempted to reset my password, but when I logged in I discovered that one of my two servers is no longer tied to my account. In particular, it’s the local one I have at my house in my Synology NAS.
I tried to follow guides online and removed the listing of the server from my Authorized Devices menu, but was not able to reclaim it. I edited the XML next (per some instructions online) to remove certain key line related to username, email, and token. Then I tried restarting, but it did nothing. I did the same thing again, but tried a curling approach through Mac Terminal program, but that did nothing as well. I uninstalled the plex server completely and then reinstalled it, but that also did nothing.
Each time I log in by opening my server plex connection, it doesn’t show up in my account for me to claim it.
Using plexopedia, I followed a guide to do a manual server claim. This seemed to go well, but now when I try to access my server through plex I get the following message: (the error message can’t be pasted into this form for some reason) – It basically said that it’s a 503 error and that the server is currently doing maintenance, so it won’t let me access it
I read that perhaps after I did the manual server claim that maintenance will take some time to sort things out, but the only reason I believe that this still hasn’t worked is that the server still doesn’t appear in my account.
This security breech has been a nightmare for me and I have spent nearly a day trying to troubleshoot this. Please let me know if there are any things I can do to try to get this server reclaimed. Thank you.
