Password reset

General Discussions
1

hi all. new to the game . so i need to reset my password as my son changed it and forgot it (wow!)
i type in me email. which is darren.paoletta@gmail.com but never get a reset link from plex i’ve done this three times now and nothing… if anyone can help that would be great…manm thanks

2

go to https://app.plex.tv/desktop

Scenario 1: You’re still logged in

  1. click on the account icon in the top-right corner and click sign-out
  2. proceed w/ scenario #2

Scenario 2: You’re not logged in

  1. On the login screen, lick Continue With EMail
  2. Over the Password field, click Forgot? (on the right side between the email/username and password fields)
  3. Enter your email address and click Send Instructions
  4. Follow the instructions from the email sent to your account’s address
3

I will ask for investigation about this email address on the Plex email server.

Please do nothing in the meantime, particularly don’t try to login.
Or your account will be temporarily blocked for too many failed login attempts.

4

A question: have you checked your spam folder?
Those reset emails often end up in the ‘Junk’ folder.

5

Yes it was in spam… thank you very much

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.