Hello, My PLex Media server keeps crashing. I cannot access the web console and the symbol disappears from the task tray. If I kill the Plex media scanner process I am able to restart and use Plex but I believe it crashes again overnight.
I’ve tried uninstalling and reinstalling but no go. I’ve grabbed and zipped the logs if someone can tell me the issue?
We need the crash log, since the Plex server actually stops.
https://support.plex.tv/hc/en-us/articles/201455336
Upload the logs to your next post.
logs attached
@Ramjet99 said:
logs attached
Thanks. The crashes will be fixed in the next release of plex media server. It is caused by malformed requests. In your case it was to do with a Premium Music Library scanning where you have some bad tags with an & character within the disc number or track number field
May 22, 2016 11:00:25:595 [7732] ERROR - Had trouble breaking %20Dresden%20Mix)
May 22, 2016 11:00:25:595 [7732] ERROR - ERROR: Parsing request failed.
Looking at the logged request - it was the Track Number which was not a numeric value but instead has this string Beautiful%20Things%20(Gabriel%20&%20Dresden%20Mix)
The path for the ,mp3
T:\Music\Dance\__TRANCE\Vocal Trance\Andain - Beautiful Things (Gabriel & Dresden Mix).mp3
You may find you have lots of tracks with invalid disc number and/or track number tags. They all need to be corrected until the fix is available.
Extract from the request strring
tracks[1].index=Beautiful%20Things%20(Gabriel%20&%20Dresden%20Mix)
There will also be another change in Plex Media Scanner in that non numeric characters will be ignored in the disc number and track number fields - so 2 ways to stop the crashes !
