Server Version#: 1.43.3.10896 / 1.43.4.10903
Player Version#: 2025.28.0
Device: Fire TV Stick HD with Vega OS 1.2
Issue: Even when the client and server are on the same local subnet (192.168.1.x), and the media is fully compatible (H.264 + AAC Stereo, bitrate well under 7 Mbps, 720p), the server always treats the connection as Indirect / WAN.
Dashboard shows:
- “Indirect — 575Kbps ”
- Video: 720p (H.264) → SD (H.264) — Transcode
- Audio: AAC Stereo → AAC — Transcode
The TV screen was completely black, with no video or audio. A few minutes later, an error message appeared: “Conversion failed. The transcoder exited due to an error.”
What I’ve already tried:
- Local Quality = Maximum
- Allow Direct Play + Direct Stream enabled
- Secure Connections = Preferred
- Added LAN Networks and Custom Server Access URLs
- Cleared cache, reinstalled app, etc.
Silk browser on the same Stick plays the exact same files with Direct Play without any problem. It seems the current Vega OS (Kepler) client is falling back to a generic profile and is being treated as a remote client. The server log has been provided for investigation.
Thanks for looking into this!
Plex Media Server.log (346.8 KB)
