Persistent unexpected error

Cannot get Plex for Xbox One to do anything except throw “An unexpected error has occurred.” Other clients can view the library just fine, and logs show there’s some connectivity - but the app won’t do anything except return that error.

Server is current PlexPass version for Ubuntu (have also tried current public version). I’ve tried uninstalling and reinstalling the Xbox app as well.

Attached log is everything that shows in Plex Media Server.log whenever I hit Go Home or Retry on the error screen.

I second this “An unexpected error has occurred.” I ma using Plex media server 0.9.12.9.1393-dec22b7 Windows installed on a windows 10 machine.

It has also now moved to the PS3.

attached is the log

@tcn33 @sarge671 Would it be possible for either of you to share your server with me temporarily to try to reproduce on my end?

Hi moussa, done.

@tcn33 Thanks! I’ll take a look at this tomorrow and get back to you.

I seem to have fixed it. I manually specified the remote access port and made sure it was forwarded on my router, uninstalled the Plex app, restarted the Xbox and reinstalled. Not sure which (if any) of those fixed it, but now it’s working.

@moussa.uk thanks for the help :slight_smile: