Personal media not recognised

[nadalowsky_gmail_com]

Server Version#: 1.23.4.4805
Player Version#: 8.29.0.30433

Hi guys. I tried to add some personal videos as showed in the attachment. The funny thing is that Plex recognise the first 4 files but not the others. What can I do?

[dane22]

Try a Plex Dance

Then upload PMS Logs

[nadalowsky_gmail_com]

Plex Dance didn’t work.

Attached, the log file
Plex Media Server Logs_2022-01-26_21-48-13.zip (3.7 MB)

[dane22]

Hmmm…What type of library do you have your NFL-2021 episodes in ?

Looks like it triggers OpenSubtitles agent, so I would guess it’s a Show type of library, and not a personal library of the type Other Video ?
( It should be in that)

Also, I noticed that you are not following the naming std, and this WILL lead to non-matching, as well as bad matching!

Like:

[/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippuden/Naruto Shippuden - 492 [IK].mp4]

Should be:

[/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippūden (2007) {tvdb-79824}/Season 01/Naruto Shippuden - S01E492 - [IK].mp4]

If the show is set to tvdb absolute order
Ref: https://thetvdb.com/series/naruto-shippuden/seasons/absolute/1

If going by tmdb (Recommended) it should be:

[/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippuden (2007) {tmdb-31910/Season 20/Naruto Shippuden - S20E492 - [IK].mp4]

Ref: Naruto Shippūden (TV Series 2007-2017) — The Movie Database (TMDB)

Notice for both above , that you are missing the mandatory Season xx folder!
Also note, that to help your agents, I added either tmdb-id or tvdb-id

Also:

[/share/CACHEDEV1_DATA/Multimedia/Series/Friends/Temporada 1/Friends - 1x09 - El de la fiesta de acción de gracias.avi]

Should be:

[/share/CACHEDEV1_DATA/Multimedia/Series/Friends (1994) {tmdb-1668}/Season 01/Friends - S01E09 - El de la fiesta de acción de gracias.avi]

Please see:
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

Lastly, you did place your medias in /share/CACHEDEV1_DATA/Multimedia

Please see:

Qnap faq.....read me first!

Welcome to Plex QNAP FAQ: This post will try and answer some common questions related to the combination of QNAP and Plex Media Server For more general Tips & Tricks, see this First of all, we urge you to look @ our support site on the NAS Guide page Questions: Q01: I installed the latest version, or? Q02: Which version do I need, Intel or Arm? Q03: You say Arm CPU, but is all Arm devices supported? Q04: Will my QNAP be powerful enough to support client X? Q05: How do I install a downloa…

[nadalowsky_gmail_com]

I know the files are not named correctly but it works well. I changed only the files Plex didn’t recognized directly.

The change from “other video” to “show” didn’t solved the problem as I can only still see the files I mentioned in my first post (which to me is weird as some of them are recognized but others not uaing the same naming…)

[dane22]

@nadalowsky_gmail_com

I changed only the files Plex didn’t recognized directly.

That’s sadly a road to future problems

@nadalowsky_gmail_com

he change from “other video” to “show” didn’t solved the problem

Describe exactly what you did here

[nadalowsky_gmail_com]

This is how it is now with “other videos” and not “show”. Not sure why is triggering OpenSubtitles agents…

[nadalowsky_gmail_com]

Any idea @dane22 why this might be wrong?

[dane22]

Did you after the move do a Plex Dance ?

If not, then do it now

[nadalowsky_gmail_com]

Yes, I did

[dane22]

Do another Plex Dance on the NFL videos, and right after that, upload a zip with the logs