Photo Library is empty !?

[FreddyBee]

Dear all,

I have a Synology NAS with Plex on it.
I have created librairies for movies, tv series, music with no problem.
Everything is working fine.
When I create a new library for my photos pointing to the directory where they are on my server, I have always a message saying “There are no items in this library”.
Of course the folder containing the photos is shared as the others.

Any idea ?

Thanks in advance for your valuable help.

[beckfield]

I believe Synology NAS’s use the Linux operating system. Most of the time in my experience, when Plex can’t find files on a Linux system, the problem has to do with file permissions.

Take a look at this Help page: Linux Permissions Guide

[FreddyBee]

Thanks. it solves my pb

[gontarz_live_com]

I have the same problem. Could you share with me what exactly should I do to fix it? I’d appreciate some help here.
Thank you!

[gontarz_live_com]

The last fully working plex update (where my pictures are not lost) is PlexMediaServer-1.15.4.993-bb4a2cb6c-x86_64
I know that this might be a permission issue, however I’m not able to fix it under Synology NAS level. I’m familiar with the following forum: Plex Media Server security changes for Synology users
or with Q18 as suggested by Plex support. I’d very much appreciate your help here. I can send to you my plex log files if needed, or anything that would help.

[ChuckPa]

As of 1.15.4.994, I reduced the permissions level user Plex operates at.

As such, it no longer has free reign on the NAS. It’s a normal user. You must now give it permission to access the shares…

Please read here and let me know if I may have missed anything.

Plex Media Server security changes for Synology users

Community Announcement - Synology users - Security update. Server Version#: Plex Media Server 1.15.4.994 and above By popular customer request and to improve the safety of your media, we’ve made a small but visible change to what PMS can do on your NAS by itself. We have removed user plex from the administrators group. This was a holdover from DSM 5.2 when it was required for PMS to run properly on the NAS. Now, with DSM 6 and above, this is no longer required. By doing so we’ve lower…

[gontarz_live_com]

Hello Chuck,
Starting with – thank you so much for your prompt response! As I mentioned in my previous post, I already know what you shared with me (the link that I submitted is the same that you just shared).
Currently I’m on the plex version 1.16.5.1554-1e5ff713d-x86_64.spk (most recent one).
See attached files with the snap shot of my settings – I don’t see any problems with it.
It looks like FreddyBee and beckfield figure it out on this post what needs to be done (manual permission change), however I don’t know how to do it.!
pic1|690x529

Could you help me with it please. I’d very much appreciate it. It is anything else that I can support you with? (like my plex log, etc.)
Thank you!

[gontarz_live_com]

[ChuckPa]

I agree. Somehow the manual permissions set on the file need correcting.
I’m sorry if I missed that.

When you apply the permissions. please remember to “apply to this folder, subfolders, and files”.

[gontarz_live_com]

Thank you Chuck for your response. Yeap, I remembered to apply it for this folder, subfolders, and files (quite a few time I did it already).
See attached logs - hopefully this will help you to see what the problem is, and support fixing it. I’d very much appreciate it.
Thank you
![Plex Media Server Logs_2019-08-30_08-07-49.zip|attachment (upload://ifgid41sWHYI7ehk9L8QHnioJZk.zip) (4.1 MB)

[ChuckPa]

Would you mind uploading (via the forum itself)?

I tried to correct it but was unable to.

[gontarz_live_com]

Chuck - I’d love to, however I do not see “upload” section on the forum by itself. Let me upload the file here again. Thank you

Plex Media Server Logs_2019-08-30_08-07-49.zip (4.1 MB)

[gontarz_live_com]

Good morning Chuck, and happy Monday to you! See attached logs in the post above. Thank you kindly for your support here.
Best Regards

[ChuckPa]

Looking at your oldest log file (Plex Media Server.5.log), I can see it removing the metadata and cleaning up.

Did the permissions to where photos are stored change? I ask because the original action rolled off the end of the buffer.

[gontarz_live_com]

Hello Chuck - the permissions when I check for the plex folders are Read/Write. The plex will not update / load all photos from my photo drive. I can do it only when I go back to PlexMediaServer-1.15.4.993-bb4a2cb6c-x86_64 rev. of the update, however I lose the TV guide, and also we both know this is not the solution for this problem. Thank you a lot for helping me with it. Let me know if there is anything else that I can provide to you in order to solve this issue. Best Regards

[ChuckPa]

Please augment the details regarding “Photo Drive” ?

Is this an external USB plugged into the Syno?

I would like to ask you to initiate another scan.
When it completes (apparently quickly?), download the ZIP logs and attach.

I suspect permission errors here.

[gontarz_live_com]

Hello Chuck - yes, it is permission issue, we already talked about it - see the previous notes in this chain of notes. You can see my permission as the pictures attached in this previous notes from me.
Answering your questions - I have no USB plugged external drives, all hard drives are internal and included in my synology unit. Second one - you are correct - the scan is very quick - see attached picture with the notes right after the quick scan.
Also, I’m attaching most recent logs

Plex Media Server Logs_2019-09-02_11-08-02.zip (4.6 MB)

Thank you!

Best Regards

[ChuckPa]

Are you using encryption? I’ve not seen it. If you’re not, I will need to wait for Engineering’s security team to explain.

Your logs do show a securityfs which is not on my Synology.

Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: rootfs Path: / Name: rootfs
Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: ext4 Path: / Name: /dev/md0
Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: devtmpfs Path: /dev Name: none
Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/cpuset Name: cgroup
Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/cpu Name: cgroup
Sep 02, 2019 11:06:12.617 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/cpuacct Name: cgroup
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/memory Name: cgroup
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/devices Name: cgroup
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/freezer Name: cgroup
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: cgroup Path: /sys/fs/cgroup/blkio Name: cgroup
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: devtmpfs Path: /proc/bus/usb Name: none
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: debugfs Path: /sys/kernel/debug Name: none
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: securityfs Path: /sys/kernel/security Name: securityfs
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: btrfs Path: /volume1 Name: /dev/vg1000/lv
Sep 02, 2019 11:06:12.618 [0x7f29c3159700] DEBUG - Filesystem Type: configfs Path: /config Name: none
Sep 02, 2019 11:06:12.619 [0x7f29eaa22700] DEBUG - Completed: [192.168.50.1:52267] 200 GET /services/browse?includeFiles=1 (6 live) TLS GZIP 2ms 595 bytes (pipelined: 4)

[gontarz_live_com]

Chuck - I’m not sure what securityfs is. Could you let me know what the next steps are? Will you let me know when Engineering’s security team notify you?
Thank you Chuck

[ChuckPa]

Do you encrypt any of your media using DSM’s encryption services ?