Plex not seeing my photo library

[glospete]

Server Version#:4.57.4
Player Version#:

I am running Plex Web version 4.57.4 on a Synology DS916+ with DSM 7.

I want 2 libraries to be set up - Music and Photos. I set up Music and it works perfectly but when I try to set up my Photos library it fails to do so. I have it pointed at the folder on my DS916 which contains the 150,000 images but Plex says “Photos” is empty. My images are in a Shared Folder folder called photo and with a sub-folder /archived photos so the Add Folder is volume1/photo/archived photos. But when I click Add Folder it says “Photos” is empty. I have deleted the folder and recreated it but always get the same result.

I checked the Permissions on the photos folder my DS916 and plex has Read Only permission. I tried with Read/Write but same result. Advanced Permissions are not checked. I’ve read the post:

Community Announcement - Synology users - Security update.
Server Version#: Plex Media Server 1.15.4.994 and above

but even though I followed the “what you need to do” I get the same message. Can anyone see what I’m doing wrong please?

[glospete]

Thank you trumpy. However I created a new folder called Images but it still says "Images"is empty. I think it must be a permissions issue but so far I can’t see what the problem is. Any further ideas?

[glospete]

Hi trumpy. Unfortunately no success so far. The steps I’ve followed were these:

1. Deleted the user Plex on my Synology
2. Deleted the app Plex from my Synology and reinstalled it.
3. Went to the Shared Folders and ensured that the media folders (music, photos and video) had System Internal User - plex Media Server with R/W access.
4. In Plex Web I added a library Music and pointed the source to my Synology shared folder music.
5. This then populated the Plex Music Library with my 5000 albums.
6. I then added a new library Images and pointed it at my Synology - photos/archived photos
7. The scan then reported This Library is currently empty.
8. I repeated the same for a new library Other Videos and same result - this library is currently empty.
9. I’m thinking that it must be a permissions issue but can’t see why Music works perfectly and with the same settings Images and Other Videos don’t.

Any further suggestions?

[glospete]

OK I misunderstood. I thought you asked me to create the Images folder in Plex, not Synology. I have been using the photo/archived photos structure for some years in Synology (for Adobe Lightroom purposes) so are you saying I have to create a new folder “images” and move my 150,000 photos into it, or can I just rename the current folder? Obviously I don’t want to have to duplicate the images.
Apologies but whilst I am reasonably proficient in Synology, Plex is a completely new experience!

[glospete]

Thanks for your advice and help trumpy. So I think I’ll stick with Synology Photos and not use Plex Photos. I really appreciate your help.