Dear all,
I am discovering Plex and it is amazing. I am experiencing only problems with picture thumbnails not being displayed. I read somewhere that it could happen because of illegal characters in my windows8 user account name, which has a space between two words.
Can you help me sort out this?
Thanks,
all the best.
Bruno
Dear all,
I am discovering Plex and it is amazing. I am experiencing only problems with picture thumbnails not being displayed. I read somewhere that it could happen because of illegal characters in my windows8 user account name, which has a space between two words.
Can you help me sort out this?
Thanks,
all the best.
Bruno
There is an acknowledged bug when foreign international characters are in the path - see this thread
Not aware there is a problem with space character. May be there is ! Set verbose logging and do a scan and have a look at the Plex Media Scanner.log and .log.x files
Thanks. And strange – I went today again to the pictures folder and the thumbnails appeared! Perhaps system reboots or just time was all that was needed... I guess no problem with the space character then.
Thanks. And strange – I went today again to the pictures folder and the thumbnails appeared! Perhaps system reboots or just time was all that was needed... I guess no problem with the space character then.
That is good news. I think it is just time that was needed
I am experiencing the same problem.  Everything works but I do not have thumbnails for photos. All the movies, music and TV Shows have artwork and metadata. But my photos do not have a thumbnail. I can click them and bring up the actual photo but do not have a thumbnail. I do not have any international characters in my username. But I do have my firstname a space and then my last name for my username. I do not know if that could be the issue. Any insight would be greatly appreciated.
Thanks,
Barry
I am experiencing the same problem. Everything works but I do not have thumbnails for photos. All the movies, music and TV Shows have artwork and metadata. But my photos do not have a thumbnail. I can click them and bring up the actual photo but do not have a thumbnail. I do not have any international characters in my username. But I do have my firstname a space and then my last name for my username. I do not know if that could be the issue. Any insight would be greatly appreciated.
Thanks,
Barry
Well the first few posts in this thread show that space character should not be a problem. It was not a problem then - back in November. See post #3 above
Are you on latest PMS - general release version 0.9.8.14 ?
Force a scan and see if they come in. May not happen straightaway
Thank you for helping. I did the deep scan. Nothing changed. What I see is if I am in a folder with my photos a what I would describe as a watermark background of a photo in that folder. That is nice and is one of the pictures in that folder. But the actual pictures do not show a thumbnail. Just the name of the photo and a generic icon. I am on the latest Plex Version 0.9.8.14. Thank you again for your assistance.
Thank you for helping. I did the deep scan. Nothing changed. What I see is if I am in a folder with my photos a what I would describe as a watermark background of a photo in that folder. That is nice and is one of the pictures in that folder. But the actual pictures do not show a thumbnail. Just the name of the photo and a generic icon. I am on the latest Plex Version 0.9.8.14. Thank you again for your assistance.
If you create a new test library section and copy few of the photo files to a folder in the new section and run a scan, would the thumbnails get created for this new section ?
As evidence suggets upload the Plex Media Scanner.log files for the library section that goes wrong and identify some of the image files that do not end up with a thumbnail
Thank you for your help. Interestingly enough. I did what you said. I made a new folder of some pictures and did a new photo area in plex and the tumbnails worked for that. Hmm. So what do you think is going on? Thanks again for all your help.
Thank you for your help. Interestingly enough. I did what you said. I made a new folder of some pictures and did a new photo area in plex and the tumbnails worked for that. Hmm. So what do you think is going on? Thanks again for all your help.
I have one folder like that.. my theory is that Plex Media Scanner does not fully validate the data held and thinks it has a thumbnail because there is an ID for it in the database but i have established in my case that this ID points to a non-existant entry and we end up with a file not found error when it displays the thumbnails. I do not know what circumstances result in Plex Media Server ending up with links (IDs) to thumbnails that do not exist.
I have put a suggest for a request for a new Deep Scan (they recently combined Deep Scan and Turbo Scan) - so a new Deep Scan that would validate all data in the database and recreate entities that do not really exist
I
Thank you for your help. I fixed it. I just deleted it. I made it again and all the thumbnails came in. I must have been a glitch or something and didn't pull in. the first time. But I started over and this time it worked. Thanks again for all your help.
I know this is a 2 year old thread, BUT, I thought I would share how I solved this problem. I too had many, many photo folders in my Photos Library that had some or no thumbnails. I had read several posts on how to correct this. The obvious one:
C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --generate --section 1
like for others here, didn’t appear to do anything, and completed in only a couple of minutes. I also tried:
C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --scan --refresh --section 1
Though it ran longer, still didn’t fix my thumbnail problem. And, I am not sure if the problem was no thumbnail files or just a corrupt or missing database entry for the images’ thumbnails. On a whim I decided to run:
C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --analyze --section 1
Which actually appeared to be doing a lot more work. And, when it was finally completed, lo and behold, all my missing thumbnails were now displaying in all folders. I examining the Plex Media Scanner log, it appears all thumbnails were recreated. So, it may be that the --generate command only sets up the database/metadata condition for the thumbnails to be actually processed with --analyze. Not sure. But it worked!
@mjbtnus said:
I know this is a 2 year old thread, BUT, I thought I would share how I solved this problem. I too had many, many photo folders in my Photos Library that had some or no thumbnails. I had read several posts on how to correct this. The obvious one:C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --generate --section 1
like for others here, didn’t appear to do anything, and completed in only a couple of minutes. I also tried:
C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --scan --refresh --section 1
Though it ran longer, still didn’t fix my thumbnail problem. And, I am not sure if the problem was no thumbnail files or just a corrupt or missing database entry for the images’ thumbnails. On a whim I decided to run:
C:\Program Files (x86)\Plex\Plex Media Server>“Plex Media Scanner.exe” --force --analyze --section 1
Which actually appeared to be doing a lot more work. And, when it was finally completed, lo and behold, all my missing thumbnails were now displaying in all folders. I examining the Plex Media Scanner log, it appears all thumbnails were recreated. So, it may be that the --generate command only sets up the database/metadata condition for the thumbnails to be actually processed with --analyze. Not sure. But it worked!
Analyze does regenerate the thumbnails and you can select it through Plex Web interface as shown here in section Analyze a Particular Library
Yes, this is now a five year old conversation but I don’t think a definitive solution was ever arrived at. I have just resolved an issue with thumbnails not displaying for all the albums (folders) in my Plex Photos library that wasn’t previously identified. It may, however, be related to the foreign international characters mentioned in post #2.
I had tried running the analyze option mentioned in earlier posts but to no avail. What did work was selecting the Edit option in the Photos library menu (the three dots to the right of the library name). In the Edit option I changed the Language from None to English and then all the photo thumbnails were displayed.
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