PHT 1.3.3 not working on Ubuntu

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1

when trying to play a video Plex hometheatre freezes and becomes unresponsive. i have removed the package and re-installed from launchpad but still not working. Anyone else having issues?

 

currently using the newest version of media server and playback works on other devices (android, ios)

2

same issues Ubuntu 14.10 (i386).

I have removed version 1.3.3 and installed version 1.3.2 which working fine...

3

Same issue.  Tried to install 1.3.3 on ubuntu server 14.04.1, unresponsive selecting any movie for playback.  Unresponsive trying to change audio settings in preferences.

First I thought it was the new nvidia drivers 304.125 coming from 304.117 but reading this, I suppose the problem is in PHT.

PS.  I have simply rolled back using fsarchiver to 1.3.2.  Can you guys help me on rolling back only PHT when installing with apt-get?  Thanks.  (PS. Found a solution, /var/cache/apt/archives holds old DEB versions)

4

Same issue here, on Fedora 20. Can provide logs and/or crash reports if needed?

1.3.2 also crashed.

5

Same Issue here with Linux Mint 17.1 Rebecca. Updated to 1.3.3 and it won't accept pin to activate. As soon as I open Plex Home Theater it says Web server failed to connect. I then go to Sign in and try to sign in with the PIN provided by going to plex.tv/pin and input the pin. The website says "you're all set' but Plex Home Theater never updates. I have also tried the option to sign in with my ID and PW in Plex Home Theater but it just clocks.

Here is what I tried to no avail

Uninstall Plex Home Theater and Reinstall Using Synaptec

Uninstall Plex Media Center & Reinstall using Synaptec

ran sudo apt-get purge plexhometheater (same for Plex Media Center)

removed repositories for both and re-added as well as delete the plex keys under software update PPM. Deleted the .pht folder in my HOME directory. Deleted the folder in /var/bht (fonts). Then I Reload repositories, re-install and retry, no luck. Movies do play from the Plex Media Server website, but not in Plex Home Theater.

6

Same issue, Ubuntu 14.04. Plex freezes on video playback and randomly such as when trying to quit. Have to reboot the system to recover.  Was working fine until ~1 week ago when I did some updates.

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Any resolution on this? Experiencing the same on Plex 1.3.5 / Ubuntu 14.10.

8

same issue.  media manager will not launch on ubunu 14.04.   Updates?

9

I'm having the freezing too, on most videos. Everything was fine... suddenly not so much.

Ubuntu 14.04LTS. I've tried multiple versions of the PHT client at this point - 1.3.5/3.4/3.3/3.2/3.0, currently on 1.2.3

This is getting incredibly frustrating, I don't want to move away from Plex but it's unusable right now.

10

I'm having the freezing too, on most videos. Everything was fine... suddenly not so much.

Ubuntu 14.04LTS. I've tried multiple versions of the PHT client at this point - 1.3.5/3.4/3.3/3.2/3.0, currently on 1.2.3

This is getting incredibly frustrating, I don't want to move away from Plex but it's unusable right now.

Just as an update, after I posted this I realised that whilst I'd installed 1.2.3, I'd not tested it. Watched a bunch of videos overnight and not a single crash, so it looks like 1.2.3 is good.

It's just 1.3+ which is unusable.

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Dear coriolisdave,

can you please make the binary package for 1.2.3 available?

Dear TonioRoffo,

can you please make the binary package for 1.3.2 available?

Thank you.

Plex says that Linux is officially supported, but they are ignoring these problems.

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Dear coriolisdave,
can you please make the binary package for 1.2.3 available?
 
Dear TonioRoffo,
can you please make the binary package for 1.3.2 available?
 
 
Thank you.
 
Plex says that Linux is officially supported, but they are ignoring these problems.


See here for info on how we elected to support PHT on linux: https://forums.plex.tv/topic/56548-plex-home-theater-will-have-official-linux-support/?p=877488

And we are trying to figure out whats up with the newer builds, it seems to be affecting not just the ubuntu platform but also the Fedora/CentOS ones. We haven't found out whats the core issue to is, as there is no errors from PHT or from the tests we have done including using GDB on the thing. So we are not ignoring, just haven't found the smoking gun on this. And it seems to be something around 1.3.x and the builds that have caused this. So we are aware of it.

- Mark
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Dear Mark,

thanks for your answer.

And we are trying to figure out whats up with the newer builds, it seems to be affecting not just the ubuntu platform but also the Fedora/CentOS ones. We haven't found out whats the core issue to is, as there is no errors from PHT or from the tests we have done including using GDB on the thing. So we are not ignoring, just haven't found the smoking gun on this. And it seems to be something around 1.3.x and the builds that have caused this. So we are aware of it.

I admit having been a bit rude saying that Plex is ignoring the problems with PHT on Linux.

I should have prefixed it by "it seems that".

That said, what *I feel* is still lacking is some information about

  • which are the distributions / versions affected and NOT affected
  • whether or not workarounds exist. For example, someone is reporting success on Ubuntu 14.04 using custom builds after having commented out some VIA cpu-specific code.
    See https://forums.plex.tv/topic/129120-cant-get-pht-to-run-on-ubuntu-1404/?p=796909
    But users are not willing (or able) to rebuild PHT, in particular if success is not guaranteed.
    Thus, Plex might make those binaries available to the public (or motivate the authors of the custom builds to do so).
  • where to find previous PHT versions (which are working for some users).
    E.g. version 1.3.2 compiled for Ubuntu 14.04
  • which are the Linux-based alternatives.
    For example, can you distribute a statically linked PHT binary, while fixing the problems?

The community would surely benefit from a better organization of the useful information spread over the forum.

After all, users love Plex for its usability.

Thank you again.

14

Dear Mark,
thanks for your answer.
 
 
 
I admit having been a bit rude saying that Plex is ignoring the problems with PHT on Linux.
I should have prefixed it by "it seems that".
 
That said, what *I feel* is still lacking is some information about

  • which are the distributions / versions affected and NOT affected
  • whether or not workarounds exist. For example, someone is reporting success on Ubuntu 14.04 using custom builds after having commented out some VIA cpu-specific code.
    See https://forums.plex.tv/topic/129120-cant-get-pht-to-run-on-ubuntu-1404/?p=796909
    But users are not willing (or able) to rebuild PHT, in particular if success is not guaranteed.
    Thus, Plex might make those binaries available to the public (or motivate the authors of the custom builds to do so).
  • where to find previous PHT versions (which are working for some users).
    E.g. version 1.3.2 compiled for Ubuntu 14.04
  • which are the Linux-based alternatives.
    For example, can you distribute a statically linked PHT binary, while fixing the problems?
The community would surely benefit from a better organization of the useful information spread over the forum.
After all, users love Plex for its usability.
 
Thank you again.

 
So I'll try and put some input to this.
  • As for distributions affected from this, I think from what I have read across the forums it has only been Linux, any OS distribution.
  • As for a workaround sceo's fix did seem to fix the issue on my test setup, so I pushed his fix to my 6 builds here: https://forums.plex.tv/topic/87230-the-plex-home-theater-rpms-thread-handing-out-builds-for-yall/?p=878500
  • For previous versions of PHT I would be happy to host them along with the repo I have for the CentOS/Fedora ones (I don't delete the older ones in there so on Fedora/CentOS its always possible to downgrade using the package manager.) If users with the older versions just link them to this thread or PM me with link to them I'll pick them up and drop them on my server.
  • I still feel that for all related PHT information go to this forum: https://forums.plex.tv/forum/142-plex-home-theater/we even have a pinned thread with linux build information: https://forums.plex.tv/topic/87253-plex-home-theater-linux-builds/ That seems like a good place to keep platform information. As for statically linking its not as simple as such, and also one of the reasons for us not going with a generic build, and having users either build their own release or use the packages from the previously mentioned linux builds thread.
     
    Also in the normal PHT forum there is also information about OpenELEC builds etc, and it seems like the right forum to post issues in. The linux thirdparty clients doesn't feel like the right place for managing PHT issues as its all based on the same source base as OS x and Windows builds, so any issues should be filed in the official Plex Home Theater forum. More devs traverse that forum than the third party linux forum, so visibility is better there. If it we have a lot of linux specific bugs an option could be to have a pinned thread with linux bugs to track issues, depending on how we could manage that.
     
    And I apologise if it has felt like we were invisible in the linux sector, thats far from the truth, we just get busy once in a while.
     
    I hope with this latest iteration of PHT builds that most users get a working version. And that we get more happy users, thats personally my own goal.
     
    - Mark
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