Play Error on Fire stick

Server Version#:Version 1.20.4.3517
Player Version#:Fire Stick 8.8.1.21332 (0798457a)log.txt (4.8 KB)

The fire stick will play my 1080p files just fine but wont play my 720p.
This started after this last server update and fire stick update.
This is on a private network

That’s not enough of your log to identify the problem. Please provide the entire log.

Here is all the logs, let me know if there is anything else i can send

(File removed)

I have sony android tv and xiaomi mi box s 4k , both devices have same problem, plex server is not working, plex app it is closing it self and writes can not find server. I have apple tv and i pad pro app works well but android devices have problem.
Server version: Latest one

Looks like you have transcoding turned off.

Your computer needs to transcode the file, and trying to do it via hardware is failing so it wants to fallback to software, but you have that disabled, so playback will fail.

Thank you very much… I don’t remember unchecking that box, but it is fixed now.

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