Suddenly unable to play 480i files on Firestick

Plex Players Streaming Devices
1

Server Version#: 1.18.1.1973
Player Version#:7.28.0.15501

Hello

I have 2 Firesticks (one being 4K tho not connected to a 4K tv).
They both worked fine until the other day when the Firestick 4k stopped playing some films! I worked out it wont play 480i files (but will play 480p).

I get an Error msg saying “The server in not powerful enough to convert video”.
But it does fine on the other Firestick and it did play them fine the other day on this one!!

I realise I’m not giving you much technical info (i’m new to all this) but can anyone help?

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2

I have the same issue (Synology NAS and Apple TV).
You can go back to your previous Plex Version waiting for the solution.

Let me now if you find one !

3

FYI:

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4

The last change was to address a Google issue impacting Live TV

This is being referred to our development team. Could I have logs please from the Android App.

See https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

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6

Plex for Android 7.29.0 is being released which changes the recent fix for interlaced video to ensure that it is only done for Live TV and not video playback

See

  • Ensure only Live TV interlaced content is force transcoded on Amazon Fire TV Stick 4K.
7

Still no luck for me!!
Tho different error msg this time (used to say server not powerful to play file)
I have restarted everything but no luck!

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8

There is one more change coming along - not related to Live TV and DVR

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9

This is an issue with the new player (at least for me). Please go and disable the new player in Plex settings (advanced > Enable new video player) and check if the issue happens again.

For me, on 7.29.0.15876, it did the trick

Andrea

10

Just created a specific issue with details:

current workaround is to stay with 7.27

Andrea

11

@JulianNT - release 7.29.1 has been announced. It has the 2nd fix I mentioned as coming along. Could you try it and let me know if that resolves the issue

  • Player: ensure recommended H264 profile is set to what the device supports
12

Thanks
Will check later today when I get home and let you know.

Julian

13

Still only v7.28 showing up for me!

14

Still no sign of any update!
Any idea when we’ll get it?

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15

Same for me! Why does Plex always add USELESS FEATURES and then BREAK ESSENTIALS FEATURES like PLAYING THE FREAKING VIDEO???

1 Like
16

I report the same issue with 7.29.2.16071

See my post:

Now with the ExoPlayer you can see the 480i only if you start from the beginning, otherwise it won’t start at all. With old player everything fine.

thanks
Andre

17

you can get from here:

then use something like adbLink to upload. See this post:

But again, it doesn’t work properly

Andrea

18

At last amazon has rolled out the latest update and it seems to have fixed the problem :grinning:

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