Playback Error - An error occurred loading items into the play queue

Plex Media Server
1

Server Version#: 1.22.1.4228
Player Version#: Plex For Samsung, iOS, Apple TV, Roku

I’m experiencing a strange error that’s only begun being a problem in recent days. Certain movies that are being added to Plex are immediately inaccessible, locally or remotely, via my Samsung TV app, iOS or Apple TV. It seems that other devices are able to access these movies remotely, but some remote connections using iOS, Samsung TV and Apple TV can not. Other content on the server NOT added within the past 48 hours seems accessible, and the problem is driving me absolutely insane as I cannot seem to narrow down enough variables to understand whether this is a server, player or remote/local problem. The only common denominator seems to be that I get this error on new movies, i.e. movies added within the last week. If anyone can help me diagnose this issue it would be greatly appreciated as I am completely stumped thus far.
Logs.zip (5.2 MB)

2

I’m updating my logs here. I found someone who sounds like they experienced a similar issue and were able to alleviate it by deleting the EasyAudioCodec. I have not attempted this yet:

Logs.zip (3.0 MB)

3

Further information after doing a lot of digging, I’m seeing this in my logs:

Apr 01, 2021 21:55:44.409 [0x14bb725f2700] VERBOSE - [Transcode] We want 60 seconds ahead, last returned was 6735.485489 and max is 6747.497500.
Apr 01, 2021 21:55:44.409 [0x14bb725f2700] VERBOSE - [Transcode] It took 0.0 sec to serialize a list with 0 elements.
Apr 01, 2021 21:55:44.409 [0x14bb723f1700] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi
Apr 01, 2021 21:55:44.409 [0x14bb723f1700] VERBOSE - [Transcode] [FFMPEG] - Cannot open DRM render node for device 0.
Apr 01, 2021 21:55:44.409 [0x14bb723f1700] VERBOSE - [Transcode] [FFMPEG] - Cannot open a VA display from DRM device (null).
Apr 01, 2021 21:55:44.409 [0x14bbae24d700] DEBUG - Completed: [127.0.0.1:52392] 206 PUT /video/:/transcode/session/43278ee654edb034-com-plexapp-android/a97870a0-5e9a-495b-af27-23f9479c8cd6/progress?progress=73.5&size=-22&remaining=1210&vdec_packets=5669&vdec_hw_ok=5652&speed=2.0&vdec_hw_status=1 (25 live) 0ms 355 bytes (pipelined: 248) (range: bytes=0-) 
Apr 01, 2021 21:55:44.409 [0x14bb723f1700] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Generic error in an external library
Apr 01, 2021 21:55:44.410 [0x14bb723f1700] DEBUG - [Transcode] Codecs: testing h264 (decoder) with hwdevice nvdec
Apr 01, 2021 21:55:44.410 [0x14bb723f1700] VERBOSE - [Transcode] [FFMPEG] - Rescanning for external libs: '/config/Library/Application\ Support/Plex\ Media\ Server/Codecs/73e06c8-3759-linux-x86_64/'
Apr 01, 2021 21:55:44.411 [0x14bb723f1700] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvdec
4

Yo tambien tengo el mismo problema no encuentro solución a esto

Sin título 2
Sin título 21017×492 81.2 KB
me pasa en smart tv lg y samsung, sabe alguien la solución a esto.
Gracias

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