"Playback Error" Conversion failed. The transcoder exited due to an error

[Royalnaga]

This issue came out suddenly without a update and i cannot seem to find out what triggers it so i hope someone can look at the logs and hopefully tell me how to fix it as anything involving the transcoder seems to be effected.

Plex Media Server Logs_2018-08-07_01-25-14.zip (1.6 MB)

This might be the issue:

Aug 07, 2018 01:24:32.037 [11404] ERROR - [Transcoder] [dash @ 0521ca40] Unable to open http://127.0.0.1:32400/video/:/transcode/session/4crlr8e0pcod6r68mt5tkjv3/6abee03b-917b-4b83-a41f-30cb9d4695c7/manifest for writing
Aug 07, 2018 01:24:32.049 [13588] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Aug 07, 2018 01:24:32.057 [2020] DEBUG - Transcoder segment range: 159 - 343
Aug 07, 2018 01:24:32.145 [16104] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 21664 is 1 (failure)

Thanks to anyone looking at this.

Plex media server 1.13.5.5291 (BETA branch) it failed in the public branch and then i tried the beta branch to see if it resolved it and it sadly didn’t.
Windows 10 x64

[geiler_stjoelive_com]

I’m now having the same issue, Windows 8.1. Where are the log files located at and I’ll post mine as well.

[Royalnaga]

@geiler_stjoelive_com

I’m now having the same issue, Windows 8.1. Where are the log files located at and I’ll post mine as well.

Here you go:

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

[johnm_ColaSC]

There are several other threads dealing with the Transcoder that all have the same solution for Windows 10. Here is one of the ones I have posted on in the last day, Conversion Failed. Transcoder Exited due to an error - #4 by johnm_ColaSC.

@johnm_ColaSC

Without logs I can only assume you are experiencing an issue with the Transcoder that is caused by a recent Windows 10 Update. Microsoft has released two patches since the update that caused the problem.

Please verify you have the following Windows Updates installed:
July 10, 2018 - KB4338819 (OS Build 17134.165) - which introduced the issue

July 16, 2018 - KB4345421 (OS Build 17134.167) - First fix

July 24, 2018 - KB4340917 (OS Build 17134.191) - Second update Microsoft released fixing issues

[geiler_stjoelive_com]

Ok here is mine, maybe I should start a new thread:

Aug 06, 2018 18:36:08.636 [6172] ERROR - [Transcoder] Could not write header for output file #0 (incorrect codec parameters ?): No such file or directory
Aug 06, 2018 18:36:08.648 [6480] ERROR - [Transcoder]
Aug 06, 2018 18:36:08.654 [6816] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe’ exit code for process 10228 is 1 (failure)

[Royalnaga]

@johnm_ColaSC

There are several other threads dealing with the Transcoder that all have the same solution for Windows 10. Here is one of the ones I have posted on in the last day, Conversion Failed. Transcoder Exited due to an error.

Conversion Failed. Transcoder Exited due to an error

Without logs I can only assume you are experiencing an issue with the Transcoder that is caused by a recent Windows 10 Update. Microsoft has released two patches since the update that caused the problem.

Please verify you have the following Windows Updates installed:
July 10, 2018 - KB4338819 (OS Build 17134.165) - which introduced the issue

July 16, 2018 - KB4345421 (OS Build 17134.167) - First fix

July 24, 2018 - KB4340917 (OS Build 17134.191) - Second update Microsoft released fixing issues

Guess i failed in finding that solution so thanks for that. It compleetly resolved my issue.

[myemail_exemail_com_au]

I have windows 7 and my last update was back in July… and it just started happening for me a couple days ago… so it must be an update with Plex somewhere along the line.

[bill_hk2002_yahoo.com.hk]

I have the same Windows 7 problem. It is intermittent, but once it starts, it happens frequently.

[klutchrider]

Same on windows 8, will have to post logs tomorrow.

[geiler_stjoelive_com]

Just FYI this appears to have solved my issue–no transcoder errors since I manually did those updates. Thanks so much!