Server Version#:1.42.2.10156
Player Version#:10.30.6.4151
Onn 4K Pro with LG G5
When playing Dolby Vision video, I get the message “An error occurred while attempting to play this video. Please check your connection and try again.”
I thought this was an issue related to Profile 7 as my DV shows seem to work and my DV movies don’t, but looking at the files, it turns out that when comparing ones that work and ones that don’t, all were in Profile 8.1. The files that work are in dvhe.08.06, and the ones that don’t are dvhe.08.10 if that matters.
When running the Plex app on the TV’s built-in OS it properly downgrades the movie to normal HDR while letting the show play in DV, but for my streaming box I’m forced to disable DV support system-wide to allow it to function without error.
Plex Player app logs attached.
PlexTVlogging.txt (54.4 KB)
