I upgraded from plex Version 1.32.1.6999 to Version 1.40.0.7998. Everything seems to be fine, but now I;m getting slow respnse or Playback Error - there are no playable items on nearly all movies that I never had before.
I have synology DS1520+ and all devices are Roku Sticks or Ultra.
I guess I might need to go back to Version 1.32.1.6999.
Here are my logs:
Plex Media Server Logs_2024-02-19_09-05-17.zip (6.4 MB)
I want to keep this open. I am as of yesterday having this issue. It seems to happen randomly and I have not changed settings in years. I downloaded and re-installed Plex Version 1.40.2.8395. It still happens.
May I please have fresh logs which are captured (downloaded) immediately after (re) creating the problem?
I looked through the logs provided and there aren’t the expected Permission Denied errors.
You are going to have to wait a bit. I forced a metadata refresh and it will take some time unless you can tell me how to stop the referesh… kill the app?
UPDATE:: I rebooted the server this should hopefully kill the metadata refresh and I will provide the logs.
@ChuckPa Logs attached.
Plex Media Server Logs_2024-05-06_12-43-35.zip (2.1 MB)
NOTE:: I tried rollback to 1.40.0.7998 but it errored on “soci_core.dll”. Updated it to 1.40.1.8227 and it also errored out on “soci_core.dll”. Updated to 1.40.2.8395. Plex Server started however we are back to random no playable items.
Looking at your logs (thank you),
May 06, 2024 12:42:31.921 [3328] DEBUG - [HttpClient/HCl#3b] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/v2/server/users/subscriptions?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
May 06, 2024 12:42:31.932 [14436] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
May 06, 2024 12:42:34.754 [7452] DEBUG - NAT: UPnP, found device <http://10.1.10.1:48110/rootDesc.xml> with private address <10.1.10.8>
May 06, 2024 12:42:34.783 [7452] DEBUG - NAT: UPnP, usable device <http://10.1.10.1:48110/rootDesc.xml> with private address <10.1.10.8>.
May 06, 2024 12:42:34.796 [7452] DEBUG - NAT: UPnP, public address is 10.0.0.221
May 06, 2024 12:42:34.796 [7452] DEBUG - PublicAddressManager: got WAN IP 10.0.0.221 from router
May 06, 2024 12:42:34.796 [7452] WARN - PublicAddressManager: WAN IP is a private IP address
I’m not seeing actual playback.
I am seeing reference to playlists which seem to “just stop”.
Is this where the issue is?
Works perfectly using https://app.plex.tv from my browser and it plays if I go direct http://x.x.x.x:32400 from my browser. It does not play on my iPhone using the Plex App when I am on my local network, nor does it play using the Plex App on my Carrier’s service.
Yes, there are two different networks provided by Comcast/Xfinity in my house, family and business. 10.0.0.x is family and 10.1.10.x is business with the plex server being on the business network (making it easier to manage/maintain/backup + ups) hence the static route of 10.0.0.x:32400 to 10.1.10.x:32400 and I have had it in this configuration since 2017 without any issues.
I litterally did not know there was an error until I went to watch a video yesterday. I am using a Roku+Plex App in my office. I have not tried the Amazon Cube or the Smart TV Plex Apps.
Note: I am getting playback on files/titles that have been in my collection for years on Roku. I am getting random playback errors on files added within the last 2 weeks. I have even tried deleting the file. Ripping and converting(mkv) again from the BluRay disc to no avail. The file still plays via app.plex.tv however.
I am at a loss.
NOTE 2: I just on a whim downloaded Emby server and the videos that are not playing on Plex play perfectly.
I’ll walk through this, because there’s a lot here, in a numerical outline order so we don’t miss anything
Thanks for explaining the manual port forwarding double NAT. Most cases I see are unaware of it and trying to figure out why Remote Access doesn’t work.
Please clarify which browser you’re using. Safari or Chrome/Chromium or FireFox ?
Either https://app.plex.tv (the hosted version of the Plex/web app) or bundled (http://x.x.x.x:32400) both play whether WAN or LAN?
It seems clear your iPhone Plex app does not play whether WAN or LAN?
Roku app does not play whether WAN or LAN ?
For those files which play and those which do not play, let’s see if we can capture the DEBUG server logs of one which does not play
I’m familiar with Emby. Both Plex and Emby use FFMPEG at the core. They build/compile their version differently. I know the differences between the two. If one of your “Plex-non-play” does play perfectly in Emby … with the logs, I can figure out where it’s deviating.
I already have a conjecture but need data to formalize it 
Is this a Windows update you had?
(You know I’m NOT a windows guy)
Looking at this, Plex sees something else is terminating connections / playback.
Windows has all that extra ‘protection’ stuff ?
May 07, 2024 08:25:42.178 [5108] DEBUG - [ViewStateSync] Reading 0 states
May 07, 2024 08:25:42.178 [5108] DEBUG - [ViewStateSync] Done getting states
May 07, 2024 08:25:42.178 [5108] DEBUG - [ViewStateSync] Finished
May 07, 2024 08:25:48.803 [15520] DEBUG - handleStreamWrite code 10053: An established connection was aborted by the software in your host machine
May 07, 2024 08:25:48.803 [15520] DEBUG - NotificationStream: Removing because of error
May 07, 2024 08:25:48.803 [15520] DEBUG - Completed after connection close: [127.0.0.1:48606] 200 GET /:/eventsource/notifications (7 live) #13e3 TLS GZIP 200159ms 1771 bytes (pipelined: 1)
May 07, 2024 08:25:52.818 [3800] DEBUG - [Req#155b] It took 0.000000 ms to retrieve 307 items.
May 07, 2024 08:25:52.820 [15520] DEBUG - Completed: [10.1.10.62:48106] 200 POST /playQueues?excludeFields=file%2Csummary%2Ctagline&shuffle=0&own=1&uri=server%3A%2F%2Ff1d1d2600ba316c06eef18c52c8dae05354ddd53%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F132672&excludeElements=Media%2CActor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto&includeRelated=0&continuous=0&extrasPrefixCount=0&type=video (5 live) #155b TLS GZIP 57583ms 1128 bytes (pipelined: 7)
Was just going to provide an update and I saw your update. I replaced all of my network cables that correspond with the PMS / switches and cables to the Roku in my office.
I guess I would have to pose the question regarding our test. It will not play KFP 4, but it will play Ricky Stanicky queued left and Butcher, Book 2 queued right (by release date). If I look at date added it will play The Assissin queued left and The Kid with the Golden Arm queued right.
For giggles, I looked downloaded Godzilla v. Megalon short off of YouTube converted it from WEBM to MKV. Runs perfect.
I will check the windows logs.
Nothing in any of the windows logs, the anti-virus logs, or the router logs showing failed connects.
OK. This is extremely strange. For giggles, I decided to unmatch two of the files that are having an issue. Then rematching them.
You will not believe this. They play.
I have just tracked down the other 2 files that have been an issue proceeded to unmatch/match again. They play.
Note: All of these files were added within the last 16 days. Everything else has always worked perfectly.
So I am going to write that one down. Unmatch the file and the match the file again if it cannot find the file / no playable items. I am guessing that there was a match failure/timeout/network hiccup at some point which caused the issue.
NOTE:: Rebooted the server which PMS is installed on to verify my “lucky” fix worked. Indeed it did. It worked.
I want to thank you for your assistance in looking at the logs!!! If you want me to send you a log with a working Kung Fu Panda 4 let me know.
Again, thank you for your time, patience, and assitance!
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