Playback error (unable to tune channel)

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1

Hi,

I have a plex server running on windows 10. I have plex pass and am trying to setup Live Tv to run on my plex. As I am in Singapore, it is not a supported country for live tv. So I used the import xml method to get the epg for my local channels. I was able to set it up and the EPG data comes in as well however when I try to live view the channel it shows up as playback error (unable to tune channel). The weird thing is that if I chose to record the live channels it works fine. After the program has finished airing the video is moved to my library and I can play it fine. I use hdhomerun connect duo as my tuner and it works fine in the hdhomerun app and my antenna signal strength is 100% on the hdhomerun status page.

Any help is much appreciated. Thank you.

1 Like
2

I have managed to figure out what is the issue. It turns out the xmltv data I was importing had the channel id with a space eg. Ch 5 (HD). Once I removed the spaces, eg. Ch5(HD), it was able to tune the channel properly now.

LIVE TV now works on my Plex Web clients and Plex Android Mobile Client. However Plex Android TV Client crashes when I try to open a LIVE TV channel. Also if I tap on “All Channels” in the Plex Android Mobile Client the app crashes also, however I am not too concerned about that.

Does anyone know how do I contact the Plex support for Android App support?

Thanks.

3

ok I managed to figure this out on my own too lol.

So it turns out the xmltv_id must be a number, the xml id from webgrab+ had letters as below:
<channel site=“singteltv.com.sg” site_id=“2” update=“i” xmltv_id=“2 Ch 5 (HD)”>2 Ch 5 (HD)

Once I removed the letters and changed it to:
<channel site=“singteltv.com.sg” site_id=“2” update=“i” xmltv_id=“2”>2 Ch5 (HD)

everything works even the crash on All Channels in Plex Android mobile client was fixed.

Hope this helps someone as well.

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4

I am having having the same issue Playback Error, Unable to Tune Channel!
I have just updated to the latest version and I am not running any scripts. Everything works fine in the Homerun HD App and Plex has scanned the channels but it cannot play them???

5

Hi,

Do you mean your country is supported by Plex so you do not need import XMLTV?

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can you give some more details on this and exactly how you were able to change this, also where the files are located?

7

Hi,

Don’t understand your issue. Which country are you in? Are you trying to use XMLTV to import the EPG?

8

No I am using the EPG that is built into plex

9

If you are using the build in EPG from plex then your issue is not the same as mine. As my issue was with importing EPG.

10

OK thanks, didn’t realize that.

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